Craft Coffee Specialist & Customer Experience Champion

Smith's Food & Drug Centers; Albuquerque (NM); On-site; USD 17,000 - 22,000; Full time

Job summary

Smith's Food & Drug Centers in Albuquerque, NM is seeking a customer service-focused team member for our department. You will answer questions, assist customers, and help maintain product knowledge across the store. A welcoming environment and adherence to company standards are essential.

Responsibilities include beverage preparation, handling transactions, sample offerings, and ensuring product freshness and safety. Team collaboration and accurate ordering are expected daily.

Qualifications

• Excellent customer service skills.
• Experience in a comparable role preferred.
• Ability to work in a high-paced environment and maintain accuracy.

Responsibilities

• Answer questions about products sold within the department and throughout the store.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Prepare beverage selections to recipe and standards and handle transactions using company best practices.
• Offer product samples and inform customers of specials (coffee shop).
• Provide customers with fresh products and correct portion sizes to prevent shrink.
• Label, stock and inventory department merchandise.
• Follow safety procedures and maintain food safety guidelines.

Skills

Excellent customer service

Teamwork

Able to handle high paced environment

Job description

Smith's Food & Drug Centers in Albuquerque, NM is seeking a customer service-focused team member for our department. You will answer questions, assist customers, and help maintain product knowledge across the store. A welcoming environment and adherence to company standards are essential.

Responsibilities include beverage preparation, handling transactions, sample offerings, and ensuring product freshness and safety. Team collaboration and accurate ordering are expected daily.