CRA Loan Specialist

Fifth Third Bank; Traverse City (MI); On-site; USD 40,000 - 70,000; Full time

Job summary

Fifth Third Bank in Farmington Hills, Michigan seeks a CRA Loan Specialist to originate residential first mortgage loans for branch offices and referrals, focusing on CRA products and services for low to moderate-income communities and non-profit organizations.

The role involves managing the loan from application to closing, maintaining policies, and ensuring risk controls while delivering strong customer service and cross-selling opportunities.

Qualifications

• Strong written and verbal communications skills.
• Demonstrated organizational skills.
• Proven computer skills.
• Basic sales technique skills.
• S.A.F.E. Act registration and NMLS requirements.

Responsibilities

• Develop CRA prospects and referral contacts (realtors, builders, professional and personal contacts).
• Maintain knowledge of Fifth Third Mortgage Company policies and procedures.
• Maintain knowledge of available loan products, processing procedures, underwriting and guidelines.
• Conduct homebuyer-training seminars for CRA potential applicants.
• Handle employee loans and participate in company activities to promote employee loans.
• Escalate exceptions as per protocol.
• Take applicant applications using Fannie Mae form 1003 and use laptop for communication and daily rates.

Skills

Communication skills

Organizational skills

Computer skills

Sales techniques

NMLS knowledge

Education

High school diploma or equivalent

Four-year college degree preferred

Tools

NMLS knowledge

Job description

GENERAL FUNCTION

Performs a wide range of duties relating to the origination of residential 1st mortgage loans for branch offices and outside referrals. Meets standards and objectives defined by management for mortgage loan sales and cross-selling objectives. Focuses on selling CRA products and services, targeting low to moderate-income individuals and areas, as well as non-profit organizations. Assumes overall responsibility for the residential mortgage loan from application to closing. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop CRA prospects & referral contacts (realtors, builders, professional and personal contacts).
• Maintain knowledge of Fifth Third Mortgage Company's policies and procedures.
• Maintain knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines.
• Conduct and coordinate homebuyer-training seminars for CRA potential applicants.
• Handle employee loans and participate in appropriate Fifth Third-coordinated functions to promote employee loans.
• Follow defined protocol for escalation of exceptions.
• Take applicant applications by completing Fannie Mae form 1003 on the laptop.
• Utilize the laptop for communication and access of daily rates, applicant credit reports, Loan Prospector responses, and transmitting the loan to LOMAS.
• Collect appropriate documentation from each applicant and deliver loan package in the time frames set by management.
• Manage pipeline for all originated loans through closing and complete required management reports.
• Communicate with applicants and/or referral sources by providing timely updates and progress reports.
• Maintain high levels of customer service while managing each applicant*s and support staff*s expectations.
• Attend and participate in all Consumer Lending meetings as required by management.
• This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

MINIMUM KNOWLEDGE AND SKILLS REQUIRED

• High school diploma or equivalent mandatory. Four-year college degree preferred.
• Knowledge of conventional and/or government lending guidelines.
• Knowledge of residential mortgage processing, underwriting, and closing procedures.
• Knowledge of federal lending regulations governing real estate lending.
• Demonstrated organizational skills.
• Strong written and verbal communications skills.
• Demonstrated teamwork and customer service skills.
• Proven computer skills.
• Basic sales technique skills.
• Strong desire to excel in a competitive environment.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

CRA Loan Specialist

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

Compensation for this position is largely incentive-based. Incentive compensation is combined with either a base salary or a draw to determine total cash compensation, and incentive compensation is based upon company, line of business and/or individual performance. More information can be obtained upon request.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION

Farmington Hills, Michigan 48331-3552

Fifth Third Bank, National Association is proud to have an engaged and inclusive