CRA Loan Specialist

Fifth Third Bank; Orlando (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentive compensation

Job summary

Fifth Third Bank is seeking a CRA Loan Specialist to perform mortgage sales and enhance customer experience in Orlando, Florida. The ideal candidate will excel in developing referral networks and managing mortgage loan origination from application to closing. Strong organizational and communication skills are essential as this position involves maintaining high customer service standards.

The role requires at least two years of CRA mortgage sales experience, with knowledge of lending guidelines and processes. Incentive-based compensation and extensive benefits are provided.

Qualifications

• Two years of CRA Mortgage sales experience required.
• Demonstrated ability to manage a pipeline for all originated loans.
• Knowledge of federal lending regulations governing real estate lending.

Responsibilities

• Develop CRA prospects & referral contacts.
• Conduct homebuyer-training seminars for CRA applicants.
• Communicate with applicants by providing timely updates.

Skills

Organizational skills

Written and verbal communications skills

Teamwork and customer service skills

Computer skills

Sales technique skills

Education

High school diploma or equivalent

Four-year college degree preferred

Job description

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

General Function

Performs a wide range of duties relating to the origination of residential first mortgage loans for branch offices and outside referrals. Meets standards and objectives defined by management for mortgage loan sales and cross‑selling objectives. Focuses on selling CRA products and services, targeting low to moderate‑income individuals and areas, as well as non‑profit organizations. Assumes overall responsibility for the residential mortgage loan from application to closing. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties And Responsibilities

• Develop CRA prospects & referral contacts (realtors, builders, professional and personal contacts).
• Maintain knowledge of Fifth Third Mortgage Company's policies and procedures.
• Maintain knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines.
• Conduct and coordinate homebuyer‑training seminars for CRA potential applicants.
• Handle employee loans and participate in appropriate Fifth Third‑coordinated functions to promote employee loans.
• Follow defined protocol for escalation of exceptions.
• Take applicant applications by completing Fannie Mae form 1003 on the laptop.
• Utilize the laptop for communication and access of daily rates, applicant credit reports, Loan Prospector responses, and transmitting the loan to LOMAS.
• Collect appropriate documentation from each applicant and deliver loan package in the time frames set by management.
• Manage pipeline for all originated loans through closing and complete required management reports.
• Communicate with applicants and/or referral sources by providing timely updates and progress reports.
• Maintain high levels of customer service while managing each applicant's and support staff's expectations.
• Attend and participate in all Consumer Lending meetings as required by management.
• This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Minimum Knowledge And Skills Required

• High school diploma or equivalent mandatory. Four‑year college degree preferred.
• Knowledge of conventional and/or government lending guidelines.
• Knowledge of residential mortgage processing, underwriting, and closing procedures.
• Knowledge of federal lending regulations governing real estate lending.
• Must have two years of CRA Mortgage sales experience.
• Must have an established book of local referral sources.
• Must have existing mortgage sales of $700,000 per month or more.
• Demonstrated organizational skills.
• Strong written and verbal communications skills.
• Demonstrated teamwork and customer service skills.
• Proven computer skills.
• Basic sales technique skills.
• Strong desire to excel in a competitive environment.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

CRA Loan Specialist

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

Compensation for this position is largely incentive‑based. Incentive compensation is combined with either a base salary or a draw to determine total cash compensation, and incentive compensation is based upon company, line of business and/or individual performance. More information can be obtained upon request.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well‑being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Orlando, Florida 32801

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.