CPT-11558 Client Operations & After-Hours Support Virtual Assistant

20Four7Va.Test

United States

À distance

USD 28 000 - 55 000

Temps partiel

Il y a 9 jours

Générateur de candidature

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Avantages offerts par ce poste

Competitive rates

Weekly payments

Free training and upskilling

Support and guidance

Vibrant community

Résumé du poste

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a focus on the United States, United Kingdom, Canada, and Australia. The role covers after-hours client operations, sales pipeline administration, and onboarding support for a San Diego-based doula services client.

The ideal candidate is warm, organized, and tech-savvy, capable of working independently with minimal supervision.

Qualifications

Experience in client operations and administrative support.
Strong written and spoken English.
Familiarity with lead follow-up and CRM management preferred.
Ability to learn new software quickly and work independently.
AI tools and workflows experience is a plus.

Responsabilités

Monitor business lines during shift and follow protocols for after-hours events.
Maintain lead records, manage follow-ups, and assist with campaigns.
Set up new clients in systems after contracts are signed and maintain records.
Schedule interviews, gather information, and support onboarding.
Document incidents clearly for daytime team and ensure timely handoffs.

Connaissances

Customer service

Administrative

English proficiency

CRM administration

AI literacy

Independent worker

Outils

Google Workspace

Slack

Notion

Canva

Claude / AI Tools

Description du poste

Title: CPT-11558 Client Operations & After-Hours Support Virtual Assistant

Independent Contractor – CPT-11558 Client Operations & After-Hours Support Virtual Assistant/Business Support VA/Junior-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing San Diego-based doula agency providing premium birth and postpartum support is seeking a VA to support after-hours client operations, lead and client administration, internal coordination, and recurring back-office workflows.

Most of the shift will involve focused, independent administrative work after the U.S. team has gone offline. The VA will also monitor the company's after-hours lines and occasionally respond to time-sensitive situations such as last-minute care cancellations or labor-related notifications by following established protocols and escalating to the appropriate team member.

The ideal candidate is warm, composed, highly organized, technologically adaptable, and capable of working independently with minimal supervision.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

After-Hours & Client Support

Monitor designated business phone and text lines during the shift
Follow established protocols for last-minute cancellations and urgent situations
Coordinate replacement coverage when required
Recognize labor-related notifications and promptly alert the appropriate team member
Confirm scheduled care providers have arrived as expected
Document incidents clearly for the daytime team
Provide calm, professional communication to clients and team members when needed

Sales Pipeline & Client Administration

Maintain accurate lead records, follow-up statuses, and sales-pipeline information
Send approved first-touch and follow-up messages to new inquiries
Assist with email campaigns and segmented communications
Set up new clients across company systems after contracts are signed
Maintain client records, calendar reminders, forms, and other lifecycle information
Track outstanding client items and follow up as needed
Assist with payment-status tracking and recurring operational reports

Hiring & Operational Administration

Maintain applicant records and candidate statuses
Schedule interviews and screening calls
Send documented candidate communications and collect required information
Assist with new-hire system access, calendars, and onboarding materials
Support data cleanup, process documentation, research, and other operational projects
Use established systems and AI workflows to improve day-to-day efficiency

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

Customer service, client operations, account support, or administrative experience required
Strong spoken and written English required
Experience with lead follow-up, CRM management, or client lifecycle administration preferred
Strong technical aptitude and ability to learn unfamiliar software strongly preferred
Basic AI literacy required; Claude experience strongly preferred
Medical or healthcare experience is not required; Family services experience a plus
Ability to work independently during designated after-hours coverage required

IDEAL CANDIDATE PROFILE

Exceptional customer-service mindset (required)
Calm and composed when unexpected situations arise
Excellent spoken and written English
Warm, professional, and empathetic communicator (required)
Highly organized and detail-oriented
Comfortable working independently for much of the shift
Fast, self-directed learner who adapts easily to new systems
Strong judgment and ability to follow written protocols
AI-open and interested in using technology to improve workflows
Discreet with sensitive client and family information; Signed confidentiality agreement required

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

Working Knowledge Preferred:

Google Workspace
Slack
Notion
Canva
Claude / AI Tools

Client Training Provided:

Doula Connect
Dubsado
Quo
Clockify
Calendly
Kajabi
Eventbrite
Typeform
Indeed
Zapier
Zoom / Loom

Candidates are not expected to know the entire technology stack before starting; the ability to learn unfamiliar systems quickly is more important.

TRAINING & HOURS RAMP

Weeks 1–2: 10 hours/week
Weeks 3–4: 20 hours/week
After initial training: Approximately 25 hours/week
Additional hours may become available as the company grows and the VA demonstrates strong performance

Work Schedule

Contracted Hours per Week: 25 Hours
Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
Daily Working Time: Approximately 4:30 PM – 9:30 PM PST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements