CPE SETA_Computer Systems Analyst II

People, Technology & Processes, LLC; Maryland; On-site; USD 80,000 - 100,000; Full time

Job summary

A technology solutions provider is seeking a Computer Systems Analyst II in Maryland. This role demands a Bachelor's Degree and five years of experience or equivalent technical expertise. Responsibilities include resolving technical issues, managing IT processes, and supporting communication systems. Ideal candidates are proficient in MS Office and CISCO tools. This position provides an opportunity to work within a dynamic IT environment supporting the Army's enterprise operations.

Qualifications

• Bachelor's Degree and a minimum of five years of relevant experience is required.
• Education can be substituted with eight years of relevant technical experience.

Responsibilities

• Coordinate integration/planning efforts between CPE and NEC.
• Resolve unclassified and classified technical issues.
• Assist in IM/IT management processes and resources.
• Configure and administer MS Office Suite at the enterprise level.
• Support multi-function printers and communication equipment.
• Enforce Information Assurance policies and procedures.

Skills

Proficient in MS Office 2013 Suite

Technical issue resolution

Information Management processes

Computer network infrastructure

CISCO virtual communication

Education

Bachelor's Degree

Tools

MS Communicator

CISCO VPN client

McAfee security suite

Job description

Description

Title: Computer Systems Analyst II

Clearance Type: Secret

Scope: Provide Information Technology subject matter expertise and services.

Responsibilities (including but not limited to)

• Being the central point of contact for all coordination/integration/planning efforts between CPE and NEC to include (but not limited to) end user account maintenance in the Army Training and Certification Tracking System (ATCTS) and ticket submission and management in the Army Enterprise Service Desk (AESD) REMEDY ticketing system.
• Resolving NIPR (unclassified) and SIPR (classified) enterprise, hardware, and software technical issues to include (but not limited to) system and end user account maintenance.
• Serving as Information Management Specialist in effectively assisting in the organization’s management of Information Management/Information Technology (IM/IT) processes and resources which enable the organization’s business and mission effectiveness.
• Being proficient in using, deploying, administering, and configuring at the Army Enterprise Level, the entire MS Office 2013 Suite to include Outlook, Windows 7 or above Operating System, Project Pro, Visio, Access, PowerPoint; Adobe Acrobat Reader/Creative Cloud/Pro, Lotus Sametime Chat and MS Communicator applications, CISCO VPN client, McAfee security suite, and JAVA.
• Being proficient in using, deploying, administering, and configuring at the Army Enterprise Level network and non-network multi-function printers, computer docking stations, monitors, televisions, routers, switches; anything connected to end user's computers and/or the Aberdeen Proving Ground enterprise.
• Supporting analog and digital multi-line telephones.
• Supporting CISCO virtual communication equipment.
• Communications: Garrison telecommunications may include voice, video and computer communication lines, local area networks, telephone systems, facsimile systems, and secure/non-secure telephone systems.
• Automation: Computer software, peripherals, web services database management, knowledge management copiers, and support secure and non-secure electronic associated services.
• IT Planning: IT service level management, life cycle planning, new equipment fielding, teleconference services, wireless infrastructure, and mission systems support.
• Information Assurance: Enforce Information Assurance/Computer Network Defense policies and procedures, in accordance with NEC direction, accreditations, Goal 1 waivers, Certificates of Networthiness (CONS), Army Portfolio Management System (APMS), and IA training for Garrison.

Qualifications

Required Qualifications:

• Bachelor’s Degree and a minimum of five (5) years of relevant experience is required.
• Education requirement can be substituted with eight (8) years of relevant technical experience.