CPC Processor I Customer Support

Socket.dev; Knoxville (TN); On-site; USD 19,000 - 25,000; Full time

Job summary

Datavant is seeking a Customer Service Representative to support its healthcare data platform. You will answer calls, handle inquiries, schedule tasks, and document interactions in our systems, ensuring accuracy and privacy.

The role requires a high school diploma, strong communication, experience with multi-line phones and MS-Office, plus HIPAA awareness and ROI certification. This on-site position sits in a fast-paced, collaborative team environment with equal opportunity commitments.

Qualifications

• High school diploma or equivalent from an Accredited Institute recognized by the State Dept. of Education.
• Friendly, professional manner of communication. Good customer service skills.
• Experience with multi-line phone system and MS-Office proficiency.
• Experience in Data Entry, Medical Records, Health Care, Insurance Claims Processing and proof reading/editing.
• Ability to stay organized with strong attention to detail.
• Must pass annual HIPAA examination.
• Must pass 90-day ROI Certification with a score of 85% or higher.

Responsibilities

• Schedule: 8.5-hour shift between 8:00 AM and 9:00 PM ET based on business needs.
• Answer calls and conduct business with excellent customer service.
• Handle release of information inquiries accurately and timely.
• Review, research, resolve, and respond to inquiries via phone, email, or written correspondence.
• Document calls and resolutions in our software systems.
• Follow department and site procedures and maintain productivity and quality.
• Maintain confidentiality and professionalism with coworkers and management.
• Attend mandatory training sessions and maintain attendance as scheduled.

Skills

Customer service

Communication skills

Attention to detail

Organizational skills

Data entry

HIPAA awareness

Education

High school diploma or equivalent

Tools

MS-Office

Job description

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

You will:

• Schedule: Exact schedule/shift will be determined based on business needs. Candidates should be available to work an 8.5-hour shift between the hours of 8:00 AM and 9:00 PM Eastern Time.
• Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100%
• Answering release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
• Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
• Follow all department and/or site specific processes and procedures accordingly.
• Meet and maintain the department’s productivity and quality assurance expectations.
• Responsible for following all company policies and procedures as posted or communicated by management.
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
• Maintains a high level of professionalism and good rapport with co-workers and members of management
• Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
• Performs work in accordance with the training and direction provided and adheres to facility specific procedures
• Attends mandatory employee in-service meetings and/or training sessions, if so directed
• Maintain an acceptable attendance record and reports to work as scheduled.
• Performs other duties as assigned.

What you will bring to the table:

• High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)
• Friendly, professional manner of communication. Good customer service skills.
• Experience with multi-line phone system is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.
• Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents
• Ability to stay organized while working quickly. Strong attention to detail is also required.
• Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.

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