CPC Processor I Customer Support

Datavant2; Cheyenne (WY); On-site; USD 17,047 - 24,280; Full time

Job summary

Datavant in Cheyenne is seeking customer service representatives to join their team. The role involves answering inquiries, ensuring confidentiality, and maintaining the highest levels of professionalism while interacting with clients and co-workers.

You will be responsible for documenting communications and adhering to company policies while contributing to a collaborative environment focused on improving healthcare data access. This role requires maintaining an acceptable attendance record and performing other assigned duties.

Qualifications

• Maintain confidentiality and professionalism in handling sensitive information.
• Communicate effectively with co-workers and management.
• Respond accurately and promptly to inquiries via various communication methods.

Responsibilities

• Answer and conduct business on the telephone while maintaining excellent Customer Service.
• Document all calls, inquiries and resolutions in detail.
• Attend mandatory employee training sessions as directed.

Skills

Customer Service

Communication

Attention to Detail

Job description

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem – including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavant’s team are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

You will:

• Full-time, Monday–Friday; exact hours to be determined.
• Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes:
  • Answering release of information related telephone calls and inquiries accurately and timely.
  • Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
  • Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
  • Follow all department and/or site specific processes and procedures accordingly.
  • Meet and maintain the department’s productivity and quality assurance expectations.
• Responsible for following all company policies and procedures as posted or communicated by management.
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
• Maintains a high level of professionalism and good rapport with co-workers and members of management.
• Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
• Performs work in accordance with the training and direction provided and adheres to facility specific procedures.
• Attends mandatory employee in-service meetings and/or training sessions, if so directed.
• Maintain an acceptable attendance record and reports to work as scheduled.
• Performs other duties as assigned.

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is: $15 – $15 USD.

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case‑by‑case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy‑related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we can’t even see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it immediately by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, and you can find instructions for locating it on the company portal. Requests for reasonable accommodations will be reviewed on a case‑by‑case basis.

For more information about how we collect and use your data, please review our Privacy Policy.