Courtyard Bloomington Normal - Housekeeper Lead

Aimbridge Hospitality LLC; Normal (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Housekeeper Lead to oversee housekeeping operations in a vibrant hotel environment. This role not only involves maintaining the cleanliness and attractiveness of guest rooms but also serves as a key point of contact for the team and guests. The ideal candidate will excel in communication, possess strong leadership skills, and thrive in a fast-paced setting. Join a company that values its employees and offers a range of benefits, including medical coverage and paid time off, while contributing to an enjoyable guest experience in a dynamic location near popular attractions.

Benefits

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Short-Term Disability

Long-Term Disability

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• High School diploma or equivalent preferred, with hotel experience desirable.
• Strong attention to detail and effective communication skills are essential.

Responsibilities

• Maintain cleanliness of guest rooms, hallways, and public areas.
• Lead housekeeping efforts and assist with training staff as needed.
• Ensure compliance with safety and operational standards.

Skills

Attention to Detail

Effective Communication

Leadership Experience

Ability to Work Under Pressure

Education

High School Diploma or Equivalent

Job description

Courtyard Bloomington Normal - Housekeeper Lead

Address: 310A Greenbriar Drive, Normal, IL, 61761

Compensation: $18.00/hour

Job Description:

A Housekeeper Lead will perform the same duties as a Housekeeper, but also serve as the primary point of contact for questions and/or be assigned special projects. In addition to serving as a lead, this role is primarily responsible for maintaining clean and attractive guest rooms, hallways, and public areas in the hotel, servicing guest rooms daily in accordance with hotel procedures, stocking cart with room supplies, and replacing bed linens and replenishing guest room supplies while following company standards and safety/security procedures.

QUALIFICATIONS:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Supervisory and/or leadership experience is desirable.
• This position requires strong attention to detail, ability to communicate effectively with guests and team members verbally or in written form.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.

JOB RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Thoroughly clean and restock the required number of guest rooms per shift.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guest rooms.
• May assist with inspecting rooms and/or providing oversight of room attendant duties, as requested.
• Perform other tasks/jobs as assigned by the supervisor or manager.

Additional Information:

• Access to back of house areas of the hotel and sensitive information.
• Interact and occasionally have unsupervised contact with guests and/or colleagues.
• Access and control to sensitive areas in the hotel premises, including Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets.
• Maintain a high level of trust and responsibility.
• Represent the company with a certain level of reputation and good character as well as exercise sound judgement.

Benefits:

• Now offering Daily Pay! Ask your Recruiter for more details.
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

PROPERTY INFORMATION:
The Courtyard Bloomington Normal hotel is located one block off of Veteran's Parkway in Normal, IL, just minutes from Illinois State University. Our central location places us near the headquarters of State Farm Insurance, Country Financial Insurance, and Mitsubishi Motors Manufacturing of America, as well as near Illinois Wesleyan University. The Bloomington Normal area has plenty for guests to explore during their stay. Visitors can catch a show at the Illinois Shakespeare Festival, visit the animals at Miller Park Zoo, explore the exhibits at the Children's Discovery Museum, or discover one of the other many things the area has to offer. Within a few miles of the hotel, guests can enjoy fine dining, shopping at the Eastland Mall & the Shoppes at College Hills, as well as indoor and outdoor golf. Our lobby features The Bistro, a restaurant serving various breakfast options and Starbucks drinks, as well as numerous dinner and drink options.