Courtesy Clerk/Grocery Bagger

Kroger Family of Companies; McDonough (GA); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger Family of Companies is seeking a Courtesy Clerk/Grocery Bagger to create an outstanding customer experience by providing exceptional service and maintaining a safe, clean store environment. You will bag groceries, assist customers at checkout, help load bags into cars, and ensure shelves and aisles are orderly and well-stocked.

Responsibilities include following safety procedures, performing basic shelf maintenance, and communicating promotions to customers while supporting store

Qualifications

• Customer service skills required.
• Clear communication skills required.

Responsibilities

• Bag groceries at checkout and assist customers.
• Assist in removing merchandise from carts for checkout.
• Help customers load bags into their car when needed.
• Perform shelf conditioning and ensure price checks for cashiers.
• Inform customers of specials and return merchandise to shelves.
• Maintain cleanliness in store and parking lot; collect and return bascarts.

Skills

Customer Service

Effective communication

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

RESPONSIBILITIES

Essential Job Functions:

• Courtesy Clerk/Grocery Bagger is responsible for bagging groceries at checkout for customers
• Associate will strive for at least five items in the bag while ensuring that contents or items are not damaged.
• Courtesy Clerk/Grocery Bagger follows best practices for bagging items in various types of bags (reusable/plastic/paper).
• Associate will assist in removing customer's merchandise from bottom of bascart for checkout.
• Courtesy Clerk/Grocery Bagger will offer to help customers with loading bags into their car.
• Perform basic shelf conditioning.
• Inform customers of grocery specials.
• Return merchandise to store shelves.
• Gather bascarts and return them to designated areas.
• Clean spills, collect and pick up trash inside store and parking lot.
• Clean all areas inside and outside of store.
• Handle and assemble seasonal merchandise.
• Understand the store's layout, locate products, and conduct price checks for cashiers.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
• Adhere to all food safety regulations and guidelines.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS

Minimum Position Qualifications:

• Customer Service skills
• Effective communication skills

Desired Previous Job Experience

• Retail Experience is preferred but not necessary