Courtesy Clerk 685

Kroger-54356a7; Birmingham (MI); On-site; USD 18,000 - 22,000; Full time

Job summary

Kroger-54356a7 is seeking a store associate to maintain a safe, clean environment and deliver exceptional customer service. The role emphasizes helping customers, answering product questions, and promoting store specials.

The associate will work with Front-end teams, follow safety procedures, and assist with stocking, bagging, and overall store upkeep to ensure a welcoming shopping experience.

Qualifications

• Customer service mindset and ability to assist customers with inquiries and needs.
• Strong communication and smile-to-sell attitude when engaging customers.
• Ability to work with others in a collaborative store environment.
• Wollows to remain calm under pressure and handle difficult situations professionally.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated by answering questions about products.
• Gain knowledge of products and respond to questions with suggestions.
• Inform customers of grocery specials and promotions.
• Bag items efficiently using appropriate bag types and ensure contents are intact.
• Assist in moving merchandise and helping customers with loading bags into their car.
• Label, stock and inventory department merchandise and keep store organized.

Skills

Customer service

Communication

Teamwork

Job description

Job Description:

• Establish and maintain a safe and clean environment that encourages our customers to return.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Inform customers of grocery specials.
• Strive for at least five items in the bag while ensuring that contents or items are not damaged.
• Follow best practices for bagging items in various types of bags (reusable/plastic/paper).
• Assist in removing customer's merchandise from bottom of bascart for checkout.
• Offer assistance to customers with loading bags into their car.
• Return merchandise to store shelves.
• Gather bascarts and return them to designated areas.
• Understand the store's layout and have the ability to locate products and conduct price checks for cashiers.
• Label, stock and inventory department merchandise.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Clean up spills as needed, collect and pick up trash inside store and parking lot.
• Clean all areas inside and outside of store.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Collaborate with Front-end associates to encourage teamwork.
• Adhere to all local, state and federal laws, and company guidelines.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.