Courtesy Clerk

Hy-Vee, Inc.; Manhattan (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

Hy-Vee, Inc. in Manhattan is seeking a Courtesy Clerk to assist customers from the register to their car, keep the store clean, stocked and welcoming for everyone who walks through the door.

The role emphasizes active, physical work, helping customers, stocking shelves, and collaborating with teammates to ensure a positive shopping experience for every guest.

No formal education required; Hy-Vee provides training and opportunities to grow within a family-friendly environment.

Qualifications

• No formal education required; Hy-Vee provides training.
• Must be able to stand for long periods and perform repetitive tasks.
• Ability to follow directions and work as part of a team.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile.
• Package customer purchases and assist in transporting them to their vehicle.
• Stock, face, and rotate merchandise; maintain clean shelves.
• Stock front end supplies; handle bags, receipt paper, and supplies.
• Help train new courtesy clerks.
• Deliver product to customers and assist in other departments as needed.
• Maintain store cleanliness including restrooms and break room.
• Report to work on schedule and adhere to Hy-Vee policies.

Skills

Customer service

Teamwork

Communication

Basic math

Attention to detail

Education

No education required

Job description

Additional Considerations (if any):

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title:

Courtesy Clerk

Department:

General

FLSA:

Hourly

Revision Date:

07/2026

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We’re seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers’ lives easier, healthier and happier.

The Role and Why It’s Important

Our Courtesy Clerks are an essential part of the Hy-Vee experience, helping customers from the register all the way to their car and keeping the store clean, stocked, and welcoming for everyone who walks through the door. In this role, you’ll package purchases, assist customers, maintain the store, and lend a hand wherever you are needed.

If you enjoy staying active, love helping people, and take pride in a store that looks and feels great, we’d love to have you on our team.

What You’ll Do

No two shifts are exactly the same, but here’s what you can expect:

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and going out of your way to make every visit a great one

• Package customer purchases and assist customers in transporting them to their mode of transportation

• Bring carts in from the parking lot and cart corrals throughout your shift

• Clean registers, restrooms, the break room, and the backroom, and sweep and mop floors as needed

• Clean the can redemption area and empty recycle bins where applicable

• Stock, face, and rotate merchandise, clean shelves, understand shelf tags, and know the location of merchandise in the store and backroom

• Pull product forward on shelves to maintain a full, organized appearance

• Check prices on products as needed

• Maintain front end supplies including paper and plastic bags, receipt paper, and other necessary items

• Help train new courtesy clerks

• Deliver product to customers and assist in all departments as requested within wage and hour guidelines

• Shovel, salt, and sand walkways as needed

• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment

• Assist in other areas of the store as needed and take on special projects as assigned

• Maintain strict adherence to personal hygiene, dress standards, and all Hy‑Vee policies and store guidelines

• Report to work when scheduled and on time

Your Skills

To be successful, you’ll need to be able to:

• Follow detailed written or verbal instructions and work through tasks with a few concrete variables

• Perform simple addition and subtraction, copy figures, and count and record accurately

• Understand and follow verbal or demonstrated directions and communicate supply needs orally or in writing

• Work effectively as part of a team to keep the store clean and customers happy

Reporting Relationships

Accountable and Reports to:

Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Service Managers

Education and Experience

• No education or experience requirements; we will provide all the training you need to succeed

Physical Requirements

• Frequently stand and walk throughout a shift in sales, food service, or delivery areas

• Where applicable to the role: ability to safely use sharp knives and blades for food preparation

• Where applicable to the role: exposure to heat- and burn‑related hazards associated with cooking, baking, or grilling equipment

• Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards

• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment

This role keeps you active throughout the store and surrounding exterior areas. You will have regular exposure to noise, temperature extremes, dampness, dirt, and cleaning chemicals or solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Employment is contingent upon the successful completion of a pre employment drug screen.