Courtesy Clerk

Hy-Vee, Inc.; Madison (WI); On-site; USD 17,000 - 21,000; Part time

Job summary

Hy-Vee, Inc. is seeking a Courtesy Clerk to support customers from checkout to car, keeping aisles clean and stocked. You will assist with packages, stock shelves, and maintain a welcoming store environment.

Access to on-site roles, with training provided. Candidates should enjoy active work, helping people, and be able to work as part of a team in a busy retail setting.

Qualifications

• No formal education is required to apply.
• Training will be provided for success in the role.
• Must be able to stand and walk frequently during shifts.

Responsibilities

• Provide prompt, friendly customer service by greeting customers and helping them with purchases.
• Package purchases and assist customers in transporting them to their vehicle.
• Maintain cleanliness of the store, restrooms, break room, and backroom.
• Stock and rotate merchandise, check shelf tags, and keep shelves organized.
• Assist in training new courtesy clerks and support other departments as needed.

Skills

Customer service

Team player

Communication

Attention to detail

Education

No education required

Job description

Job Title: Courtesy Clerk

Department: General

FLSA: Hourly

Revision Date: 07/2026

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important

Our Courtesy Clerks are an essential part of the Hy-Vee experience, helping customers from the register all the way to their car and keeping the store clean, stocked, and welcoming for everyone who walks through the door. In this role, you'll package purchases, assist customers, maintain the store, and lend a hand wherever you are needed.

If you enjoy staying active, love helping people, and take pride in a store that looks and feels great, we'd love to have you on our team.

What You'll Do:

No two shifts are exactly the same, but here's what you can expect:

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and going out of your way to make every visit a great one.
• Package customer purchases and assist customers in transporting them to their mode of transportation.
• Bring carts in from the parking lot and cart corrals throughout your shift.
• Clean registers, restrooms, the break room, and the backroom, and sweep and mop floors as needed.
• Clean the can redemption area and empty recycle bins where applicable.
• Stock, face, and rotate merchandise, clean shelves, understand shelf tags, and know the location of merchandise in the store and backroom.
• Pull product forward on shelves to maintain a full, organized appearance.
• Check prices on products as needed.
• Maintain front end supplies including paper and plastic bags, receipt paper, and other necessary items.
• Help train new courtesy clerks.
• Deliver product to customers and assist in all departments as requested within wage and hour guidelines.
• Shovel, salt, and sand walkways as needed.
• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Assist in other areas of the store as needed and take on special projects as assigned.
• Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines.
• Report to work when scheduled and on time.

Your Skills:

To be successful, you'll need to be able to:

• Follow detailed written or verbal instructions and work through tasks with a few concrete variables.
• Perform simple addition and subtraction, copy figures, and count and record accurately.
• Understand and follow verbal or demonstrated directions and communicate supply needs orally or in writing.
• Work effectively as part of a team to keep the store clean and customers happy.

Reporting Relationships:

Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Service Managers.

Education and Experience:

• No education or experience requirements; we will provide all the training you need to succeed.

Physical Requirements:

• Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
• Where applicable to the role: ability to safely use sharp knives and blades for food preparation.
• Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment.
• Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards.
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties.

Working Environment

This role keeps you active throughout the store and surrounding exterior areas. You will have regular exposure to noise, temperature extremes, dampness, dirt, and cleaning chemicals or solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.