Courtesy Clerk

Hy-Vee, Inc.; Fairmont (MN); On-site; USD 16,000 - 19,000; Part time

Job summary

Hy-Vee, Inc. in Fairmont, MN is seeking a Courtesy Clerk in the Grocery Department. This non-exempt position provides prompt, friendly service, assists customers in the aisles, bags purchases, and helps deliver items to their vehicle.

Primary duties include stocking, price checks, assisting with carts, maintaining clean work areas, and supporting store teams. Night and weekend shifts are required; starting hourly wage ranges from $11.41 to $14.00, with benefits available.

Qualifications

• Provides prompt, efficient and friendly customer service in all interactions.
• Learns customers’ names and addresses them by name when possible.
• Works with coworkers as a team to ensure customer satisfaction and a pleasant work environment.

Responsibilities

• Greets customers and assists them in locating products.
• Packs purchases and assists customers to their vehicle or transportation.
• Stocks shelves, checks prices, and keeps front-end areas clean and organized.
• Assists in training new courtesy clerks and supports other departments as needed.

Skills

Customer service

Teamwork

Communication

Job description

Additional Considerations (if any):Night & Weekend Shifts RequiredAt Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.Job Description:Job Title: Courtesy ClerkDepartment: GroceryFLSA : Non-ExemptGeneral Function :Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation.Core CompetenciesPartnershipsGrowth mindsetResults orientedCustomer focusedProfessionalismReporting Relations:Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home, Service ManagersPositions that Report to you: NonePrimary Duties and Responsibilities :Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.miles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.Makes an effort to learn customers’ names and to address them by name whenever possible.Assists customers by: (examples include)escorting them to the products they’re looking forsecuring products that are out of reachloading or unloading heavy itemsmaking note of and passing along customer suggestions or requestsperforming other tasks in every way possible to enhance the shoppingexperienceAnswers the telephone promptly and provides friendly, helpful service to customers who call.Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.Packages purchases.Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs.Assists customer in transporting purchases to their mode of transportation.Helps train new courtesy clerks.Checks prices on products.Pulls product forward on shelf.Brings carts in from parking lot and cart corral.Cleans can redemption area and empties the recycle bins, where applicable.Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room.Maintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc.Maintains strict adherence to department and company guidelines related to personal hygiene and dress.Adheres to company policies and individual store guidelines.Reports to work when scheduled and on time.Secondary Duties and Responsibilities:Assists in all departments as requested (within the wage and hour guidelines).Delivers product to customers (within the wage and hour guidelines).Shovels, salts, and sands walkways.Assists in other areas of store as needed.Performs other job related duties and special projects as required.Knowledge, Skills, Abilities and Worker Characteristics:Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.Ability to do simple addition and subtraction; copying figures, counting and recording.Must be able to understand and follow verbal or demonstrated instructions; writes identifying information request supplies orally or inwriting, increased contact with people.Education and Experience:No education or experience requirements.Physical Requirements:Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantlyto move objects.Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.Working Conditions :This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents.Equipment Used to Perform Job:Tomra (bottle machines), window washing equipment, vacuum cleaner, power washer, brooms, delivery vehicle, phone, fax, copier, two wheeler, pallet jack, box cutter (within wage and hour guidelines).Contacts:Has daily contact with the general public and occasional contact with suppliers/vendors.The anticipated hourly starting wage for this position is $11.41 to $14.00 depending on experience.For information on company benefits visit Benefits | Hy-Vee .Are you ready to smile, apply today.Employment is contingent upon the successful completion of a pre employment drug screen.