Court Safety & Guest Experience Lead

Altitude Trampoline Park; Oswego Township (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Altitude Trampoline Park in Oswego, IL seeks a Court Monitor to ensure a safe, fun environment while delivering excellent customer service. You will be on the floor assisting guests, enforcing safety rules, and supporting injury response with calm, professional conduct.

Safety training provided. This role emphasizes teamwork, quick decision making, and the ability to maintain clean courts and clear communication under pressure, contributing to a great guest experience.

Responsibilities

• Provide outstanding customer service by engaging with customers to enhance experience
• Consistent attentiveness and readiness for safety and injury assistance
• Ability to identify equipment or customer safety violations
• Good energy and positive body language
• Ability to communicate with the team and customers on safety issues/rules and regulations
• Maintain our standard of cleanliness and presentation on the courts
• Establish control in challenging situations and emergency management
• Resolve questions and concerns independently

Job description

Altitude Trampoline Park in Oswego, IL seeks a Court Monitor to ensure a safe, fun environment while delivering excellent customer service. You will be on the floor assisting guests, enforcing safety rules, and supporting injury response with calm, professional conduct.

Safety training provided. This role emphasizes teamwork, quick decision making, and the ability to maintain clean courts and clear communication under pressure, contributing to a great guest experience.