Court Communications Specialist

King-County,-W; Seattle (WA); Hybrid; USD 42,000 - 62,000; Full time

Job summary

King County District Court is seeking a Communications Clerk to provide courteous, accurate information to court participants and the public by telephone and written correspondence. The role requires problem-solving, data entry, and navigating court processes, with a focus on equity and exceptional service.

Candidates should demonstrate strong communication, organizational skills, and adaptability in a fast-paced, culturally diverse environment.

Qualifications

• Customer service via telephone and in writing with discretion and professionalism.
• Strong oral and written communication; professional tone under pressure.
• Ability to work in a team and adapt to changing workload.

Responsibilities

• Answer telephones and provide court-specific information.
• Research, problem-solve, and address callers' inquiries with accurate information.
• Perform data entry and draft internal and external correspondence; maintain accurate case notes.
• Assist coworkers and navigate court processes (website, e-filing, Zoom).
• Identify obstacles and ensure callers receive needed information.

Skills

Customer service

Oral and written communication

Interpersonal skills

Active listening

Organizational skills

Computer proficiency

English grammar

Tools

Microsoft Teams

Microsoft Word

Microsoft Excel

Job description

King County District Court is seeking a Communications Clerk to provide courteous, accurate information to court participants and the public by telephone and written correspondence. The role requires problem-solving, data entry, and navigating court processes, with a focus on equity and exceptional service.

Candidates should demonstrate strong communication, organizational skills, and adaptability in a fast-paced, culturally diverse environment.