Counterperson

United Refrigeration Inc.; Hagerstown (MD); On-site; USD 32,000 - 52,000; Full time

Job summary

United Refrigeration Inc. is seeking a dedicated team member to support customers and colleagues at our Maryland location. The role emphasizes courteous service, accurate invoicing, inventory handling, and reliable order processing.

You will assist with loading, stock replenishment, and adhering to safety standards in a fast-paced environment. The position includes both customer-facing duties and backend tasks such as maintaining catalogs and MSDS data, with opportunities to learn our product

Qualifications

• Basic knowledge of heating, air conditioning and refrigeration.
• Willingness to learn United’s product offering and industry trends.
• Attend in-house product seminars and trade education groups.

Responsibilities

• Greet customers promptly and courteously by name when known.
• Answer phones promptly identifying yourself and the company.
• Provide professional assistance and timely order execution.
• Cross-sell by suggesting additional products.
• Use computer to invoice, process credits, returns, and procurement.
• Load/unload vehicles using proper equipment.
• Break down and stock restocking as needed.
• Maintain attendance and participate in after-hours rotation.
• Follow up on promises and commitments.
• Keep work area clean and safe; manage shelves and stock.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

Forklift

Inventory system

Microsoft Excel

Job description

Overview

Provide customers with prompt, knowledgeable, and courteous service.

Responsibilities

Essential Job Functions

• Greet customers promptly and courteously by name (if known)
• Answer telephones promptly and courteously identifying yourself and the company
• Provide professional and knowledgeable assistance to customers
• Provide accurate and timely execution of customer’s orders, requests and other services
• Enhance customer orders by asking if other products are needed that were not specifically requested
• Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc.
• Load and unload company, customer and outside carrier vehicles using proper equipment
• Break down and put away stock
• Regular and punctual attendance
• Participate in the After Hours Emergency Call rotation to assist customers when the branch is closed

Other Job Functions

• Follow-through/follow-up on promises and commitments made to customers
• Make deliveries as needed
• Assist in maintaining a clean and safe work environment inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc.
• Maintain current vendor catalogs, cross-references, price sheets, literature and specification data, and MSDS sheets
• Perform related jobs as required

Qualifications

Physical Demands

• Requires moving, lifting, and carrying up to 75 pounds
• Requires prolonged standing, bending, stooping, stretching and ability to climb ladders
• Requires exposure to chemicals and solvents
• Requires manual dexterity and eye-hand coordination for data input

Skills and Abilities

• Ability to cross-reference and recommend substitute products
• Ability to get along with customers and other employees, follow directions and work under pressure

Equipment

• Must be able to operate computer and other office machines such as fax, calculator, photocopier and so on
• Fork lift

Education/Knowledge

• Basic knowledge of heating, air conditioning and refrigeration
• Learn and understand United’s product offering as well as rest of industry
• Attend product seminars provided “in-house” and trade education groups (RSES, ACCA, ARW, etc.) and vendors.

Work Conditions

• Overtime required during off-season and mandatory during season and inventory
• Saturdays as required by location and season.
• Heated store area
• Unheated warehouse area
• Concrete floors