Counter Team Members & Baristas - Tatte South End

Tatte Bakery & Cafe; Boston (MA); On-site; USD 15,842 - 17,908; Full time

Benefits offered by this job

Competitive pay

Health, dental and vision insurance

401(k) with a vesting match

Flexible schedule

Free drinks and discounted meals

Growth opportunities

Job summary

A popular café chain in Boston seeks enthusiastic front of house team members. Responsibilities include providing high-quality service, engaging with guests, maintaining café cleanliness, and using point-of-sale systems. Ideal candidates should possess strong communication skills and a passion for coffee and bakery products. This role offers competitive pay starting at $11.50/hr for counters and $13.00/hr for baristas, along with flexible schedules, health benefits, and opportunities for growth.

Qualifications

• Gracious and high-quality service to guests.
• Comprehensive knowledge of Tatte products.
• Ability to work in a fast-paced environment.

Responsibilities

• Welcome guests and engage throughout their experience.
• Determine guests' needs and provide product knowledge.
• Take orders using point-of-sale system.
• Maintain cleanliness and support café standards.

Skills

Engaging communication skills

Passion for coffee and bakery knowledge

Team collaboration

Flexibility to work various shifts

Manual espresso experience (ideally 1 year)

Job description

Skills

Our front of house team members welcome and care for guests in our cafes. Counter team members will have a working knowledge of all Tatte products, delivering delicious savory dishes and pastries, operating the point‑of‑sale register, and keeping a clean and organized workspace, while our baristas show off their artistic coffee skills by handcrafting delicious and creative coffee beverages. We expect our front of house team members to:

• Engaging, warm, and welcoming communication skills and presence
• Have a passion for and deep knowledge of our coffee menu, our bakery and savory offerings, and genuine hospitality
• Have a desire to help where needed and work as part of a team
• Live from Tatte’s core values and help Tatte deliver on its mission
• Have flexibility to work a variety of shifts, including weekends, holidays, and afternoons/evenings
• (Ideally, barista team members also have at least 1 year of experience as a barista using manual espresso equipment in a fast‑paced restaurant/cafe)
• Competitive pay (counters start at $11.50/hr plus tips, baristas start at $13.00/hr plus tips---typically team members make $18‑$22/hr+ including tips)
• 401(k) (with a vesting match)
• Health, dental and vision insurance for full‑time team members
• Vacation time (after 1 year of full‑time service)
• Free employee assistance program services
• Flexible schedule with no late nights
• Free drinks and generously discounted meals
• Exciting potential for growth

Summary Of Counter Team Members’ Primary Responsibilities

• Provides gracious and high‑quality service to our guests by, among other things, welcoming guests to our cafes and engaging with them throughout their experience
• Determine guests' needs by asking questions and sharing product knowledge
• Has comprehensive knowledge of all Tatte products
• Takes guests’ orders using our point‑of‑sale system/register
• Executes all Tatte product and packaging standards
• Delivers coffee beverages and food to guests
• Maintains clean and well‑stocked café stations
• Actively maintains and supports café cleanliness and visual/brand standards
• Complies with and follows all safety and sanitation standards at all times while adhering to our policies and procedures
• Other duties as assigned

Summary Of Baristas’ Primary Responsibilities

• Provides gracious and high‑quality service to our guests by, among other things, welcoming guests to our cafes and engaging with them throughout their experience
• Has comprehensive knowledge of all Tatte products
• Prepares and serves or delivers beverages according to Tatte recipes and specifications
• Answers guests' questions about our offerings
• Follows all recipe and presentation standards for our beverages
• Operates all Barista station equipment according to standards
• Keeps the bar (including bar equipment) clean and sanitary in accordance with applicable standards and well‑stocked with inventory
• Delivers beautiful and artistic espresso beverages
• Other duties as assigned

Essential Functions/Working Conditions For FOH Positions

• Strong communication skills to warmly engage with all guests and team members
• Ability to work in a fast‑paced environment
• Able to grasp and reach overhead
• Must be able to lift, move, and carry 50+ lbs
• Must be able to work 8+ hours a day on feet

Join us on our journey to create something special!

Please note that Tatte is an E‑Verify employer.