Counter Salesperson

Colonial Group; Durham (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Colonial Group in Durham, NC is seeking a customer-focused Counter Salesperson to assist customers at the sales counter, process orders, and build lasting relationships. You will help customers select products, provide pricing and availability, and keep displays neat and secure.

The ideal candidate has 1+ years in customer service or counter sales, strong communication, and a willingness to learn safety procedures and operate warehouse tools. This is an on-site role in a fast-paced environment.

Qualifications

• 1+ years’ experience in customer service or counter sales; contractor sales preferred.
• Ability to assist customers, process orders, and maintain displays.

Responsibilities

• Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
• Accurately process and fill Sales Orders generated at the sales counter.
• Attract and retain customers.
• Work with the PCM to establish revenue and margin targets.
• Verify pick ticket ship date and obtain customer signature before release.
• Provide customers with product specifications, pricing, and availability.
• Keep counter area and displays clean, stocked, and safely displayed.
• Ensure security and control at the customer contact point.
• Inform supervisor of inventory levels that affect service.
• Assist coworkers by answering calls, stocking, and pulling orders.
• Complete safety and compliance training; perform related duties as required.

Skills

Customer service

Counter sales

Verbal communication

Listening skills

Relationship building

Product knowledge

Objection handling

Safety awareness

Warehouse operations

Probing questions

Order processing

English proficiency

Job description

Are you outgoing and value customer service? Are you knowledgeable and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we’d like you to join our team as a Counter Salesperson.

About the Role:

You will:

• Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.

• Accurately process and fill Sales Orders generated at the sales counter.

• Attractand retain customers.

• Work with the PCM to establish revenue and margin targets.

• Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.

• Provide customers with reliable information regarding product specifications, pricing, and availability.

• Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.

• Ensure security and control is upheld at this primary point of customer contact.

• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.

• Process cash sale returns and refund paperwork in accordance with Company policy and procedure.

• Inform supervisor of inventory levels or stock depletions that could impact customer service levels.

• Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.

• Successfully complete required safety and compliance training programs as assigned.

• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• 1+ years’ experience in customer service or counter sales; contractor sales preferred.

Our ideal candidate will also:

• Demonstrate outstanding customer service, verbal communication, and generous listening skills.

• Keep an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase.

• Be able to build and maintain a positive working relationship with customers, vendors and co-workers.

• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.

• Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.

• Be able to learn to operate warehouse material-handling equipment.

• Be able to learn to operate and demonstrate hand tools.

• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

• Be able to learn and operate the computer related systems used to process orders.

• Read, write, speak, and understand English.