Counter Sales Representative - MA

The Kendall Group, Inc.; Conshohocken (Montgomery County); On-site; USD 36,000 - 48,000; Full time

Job summary

The Kendall Group, Inc. is seeking a Counter Sales Representative to support Kendall Electric customers in branch and over the phone. You will promote products, quote prices, and process orders with friendly, professional service.

This entry-level role emphasizes customer relationships, sales growth, and cross-functional teamwork in a busy warehouse setting. Kendall offers a path for learning and advancement in a 100% employee-owned company.

Qualifications

• Entry-level position with opportunity for growth.
• High school diploma or GED required.
• Ability to use standard office equipment and warehouse tools.
• Strong math and reasoning skills.
• Ability to multi-task and prioritize work for accuracy.
• Cross-functional collaboration with distribution and sales teams.
• Excellent written and verbal communication skills.
• Physical ability to lift up to 50 lbs and stand for long periods.

Responsibilities

• Sell products and services to customers visiting or calling into the branch, gathering information on needs and quoting prices.
• Provide technical assistance when required and solicit orders while suggesting additional products.
• Promote add-on sales and vendor promotions; participate in Counter Days.
• Create positive customer relationships; answer questions and provide relevant information.
• Assist customers with loading product into their vehicle and replenish counter inventory.
• Pick counter orders and participate in inventory cycle counts.
• Operate forklifts or pallet jacks safely to move materials.
• Maintain Kendall policies and standards; perform general housekeeping.
• Perform other duties as assigned.

Skills

Service Excellence

Results

Action Oriented

Accountability

Teamwork

Safety Conscious

Active Listening

Education

High school diploma or GED

Tools

Barcode scanner

Printer

Warehouse equipment

Job description

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Why The Kendall Group?

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.

Role Summary

Reporting to the Counter Sales Manager, the Counter Sales Representative is a key member of the Kendall Electric sales team. This position is responsible for promoting and developing business. The individual continually contributes to sales growth and profitability by providing prompt, friendly and professional service to customers in-person and over the phone.

Exciting work you will do

The essential duties and responsibilities of the Counter Sales Representative position will consist of, but are not limited to, the following:

• Sell company products and services to customers visiting or calling into the branch by gathering information about their needs, providing technical assistance when required, quoting, soliciting orders, and suggesting additional products in a fast-paced multi-tasking environment
• Promote sales growth, which includes, but is not limited to:
• Promoting add-on sales and vendor promotions
• Promoting Counter Days
• Create positive relationships with customers, clarify customer's understanding of products and services; answering questions; and offering relevant information
• Participate in relevant training to keep current with opportunities to grow and excel within the role
• Assist customers with loading product into their vehicle
• Replenish inventory in the counter area
• Pick counter orders
• Participate in inventory cycle counts, as directed
• Safely operate stand-up and/or sit-down forklifts, manual pallet jacks, to lift and transport material
• Maintain quality service by adhering to Kendall Group policies, procedures, and standards
• General housekeeping
• Perform other duties as assigned

Competencies you possess

• Service Excellence
• Results
• Action Oriented
• Accountability and Responsibility
• Teamwork and collaboration
• Safety Conscious
• Understanding others, Listening

What you’ll need

• Work Experience: Entry Level
• Education: High school diploma or GED
• Analytics/Computer Skills: Ability to use standard office equipment, including but not limited to computerized bar code scanner, printer, and standard warehouse equipment/tools/machines/vehicles; basic math and reasoning skills
• Organization Skills: Ability to multi-task and prioritize work to maximize accuracy and efficiency
• Cross-functional skills: Ability to work effectively with the distribution center and sales teams
• Communication Skills: Excellent oral and written communication skills. Ability to communicate well with all levels of the organization
• Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. Ability to see/sit/stand/walk/talk and hear Ability to lift/move/carry up to 50lbs Ability to be on your feet for 8 hours a day Ability to climb stairs and step ladders, bend, stoop, crouch, and kneel. Physical Environment: While performing the duties of this job, the employee is exposed to temperature conditions prevalent at the time; the noise level in the work environment is that of a fabrication/warehouse environment; exposure to moving equipment

Qualifications we prefer but don’t require

• Work Experience: General working knowledge electrical products; previous counter sales experience

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.

Learn more about our company, benefits, and culture here.

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career. Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you’ll have opportunities to learn and grow while being coached and mentored along the way. We’re that company where people stay! We’re proud to say that more than 60% of our associates have more than five years of tenure, and more than 40% have greater than ten years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you’ll work alongside incredible people who care about your success.