Counter Sales Representative

FleetPride; Richmond (VA); On-site; USD 40,000 - 64,000; Full time

Job summary

FleetPride in Richmond, VA, is seeking a customer-focused Parts Sales Associate. You will help customers by phone or in person, determine needed heavy-duty parts, quote prices, and locate items from our central warehouse or branches to fulfill orders.

You will handle warranty or defective parts, process credits, and provide current product catalogs. The role requires at least a high school diploma and 2 years in sales with a knack for listening, clear communication, and closing tenders.

Qualifications

• High School Diploma or GED required.
• Basic knowledge of Windows XP (Excel, Word, Outlook) expected.
• Excellent listening and communication skills with customers.
• Strong time management and prioritization abilities.
• Persuasive selling and service-oriented mindset.

Responsibilities

• Help determine and obtain heavy-duty parts for customers by phone or in person.
• Locate and obtain ordered parts from central warehouse or branch.
• Determine sales prices per company procedures and handle warranties/defective parts.
• Process approved credits and special orders when needed.
• Provide customers with current product catalogs and answer questions on products/prices/availability.
• Keep counter area clean and display areas to promote sales.

Skills

Active Listening

Communication

Time Management

Persuasion

Service Orientation

Education

High School Diploma

Tools

Windows XP (basic)

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today! Provide service to customers by phone or in person through sales of heavy-duty parts in accordance with identified customer needs and availability of parts in order to make a profit for FleetPride.DUTIES & RESPONSIBILITIESHelp determine and obtain heavy duty parts for customers as requested by phone or in person. Suggest sale of related parts for full service.Locate and obtain ordered part for customer from central warehouse or branch.Determine sales price for customers for each sale in accordance with company procedure.Handle warranty or defective parts for customers in accordance with company procedure.Write up approved charge sale in accordance with company procedureSpecial order parts on an emergency basis when necessary and appropriate.Process approved credits for customer when merchandise is returned.Maintain confidentiality of pricing lists and structures as required by company procedure.Answer customers’ questions about products, prices, availability, and product features.Provide customers with current product catalogs.Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales.EDUCATION AND SKILLS High School Diploma (or GED or High School Equivalence CertificateIntermediate knowledge level of Windows XP (excel, word and outlook)Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.Communicating: Conveying information to others in an effective manner.Time management: Managing one’s time and the time of others.Persuasion: Persuading others to change their minds or behavior.Service orientation: Actively looking for ways to help people.EXPERIENCEMinimum of 2 years’ experience in sales; sales of heavy-duty automotive parts preferred.WORKING CONDITIONSWORK ENVIRONMENT Inside/Outside Conditions, Varied Temperature Changes, Minimal Chemical Hazards, Vibration, Dust, Vehicle NoisePHYSICAL DEMANDS AND EQUIPMENT The information to follow identifies the average physical demands for the job role. This form is included with the job description to inform the necessary physical requirements for the Job. This is general guidance; site specific physical demands could be different: Lifting up to 50 pounds, squatting, bending, climbing ladders/stairs, reaching above/below shoulders, walking, twisting, sitting, standing, carrying up to 50 pounds.FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.