Counter Sales Representative

US LBM; Hondo (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Higginbotham Brothers is seeking a Counter Sales Representative to assist customers and contractors with the sales process, take orders over the counter, answer questions, and receive payment for customer orders in a retail setting.

The role requires greeting customers, processing sales, providing product guidance, and maintaining showroom and stock. 1-3 years of building material knowledge and sales experience preferred.

Qualifications

• High School Diploma or GED required.
• 1-3 years of building material knowledge and sales experience preferred.
• Commitment to providing excellent customer service, strong oral and written communication skills.
• Detail oriented, able to multi-task and proficient with calculators and computers.
• Knowledge of building materials, applications, related equipment, and construction industry.
• Ability to read and understand blueprints.
• Proficient with Microsoft Office and Trend system.
• Ability to drive and walk throughout yards, plants and offices; Saturday/evening schedules as required.

Responsibilities

• Greet and interact with customers; assist with questions regarding merchandise, location, pricing, and promotions.
• Process customer sales through cash register and receive payments.
• Provide initial responses to inquiries about product selection, orders, prices, quotations, deliveries, and follow-ups.
• Assist showroom customers in product selection and maintain consistent records of selections.
• Attend training and meetings to increase knowledge of the product offering.
• Create invoices, work orders, and sales tickets; input data into the system.
• Issue refunds or credits with manager approval when necessary.
• Maintain showroom appearance and stock levels; manage store cleanliness and organization.
• Assist with physical inventory.

Skills

Customer service

Communication skills

Multi-tasking

Mathematical skills

Blueprint reading

Microsoft Office

Trend system

Product knowledge

Interpersonal skills

Education

High School Diploma or GED

Tools

Trend system

Microsoft Office

Job description

Higginbotham Brothers dates to 1881, when the company opened its first general store in Texas. Today, Higginbotham Brothers supplies professional builders, remodelers and do-it-yourselfers with lumber and a deep catalog of specialty building products, including hardware, windows, doors, plumbing materials and interior/exterior paint, from its 40 locations across Texas and Oklahoma.

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A Brief Overview

The Counter Sales Representative is responsible for assisting customers and contractors with the sales process by taking orders over the counter, answering questions, and receiving payment for customer orders. This position typically works in a retail environment.

What you will do

• Greet and interact in a positive manner with customers. Assists with questions regarding merchandise, location of merchandise in store, pricing, and promotions.

• Process customer sales through use of cash register. Receive payment by cash, check, credit cards, vouchers, or automatic debits and processes according to company standard procedures.

• Provide initial response to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups.

• Facilitate product selection of scheduled and walk-in showroom customers, using proper forms to assure consistent records of selections.

• Purchase special products and obtain information on pricing specifications, uses and availability.

• Attend assigned training and meetings as required to increase knowledge of entire product offering.

• Create accurate and complete invoices, work orders, and sales tickets. Code and input customer orders, pricing information and additional data into the computer system.

• Issue refunds or credits to customers with manager approval when necessary.

• Bag, box, or wrap merchandise; prepare packages as necessary.

• Correctly maintain all cash levels at the registers, compute and record totals of transactions.

• Responsible for appearance of the showroom, the physical integrity and pride of the showroom. Maintain store environment including doors, floors, windows, ceilings, restrooms, and workstations. Clean and dust products, displays and face of the products.

• Maintain stock levels on the sales floor and in the stockroom.

• Assist with physical inventory.

Required For All Jobs

• Perform other duties as assigned.

• Comply with all policies and standards.

• Adheres to Company’s commitment to workplace safety.

Education Qualifications

• High School Diploma or GED required.

Experience Qualifications

• 1-3 years of building material knowledge and sales experience preferred.

Skills and Abilities

• Commitment to providing excellent customer service, strong oral and written communication skills.

• Maintenance of professional demeanor. Must be detail oriented and highly observant.

• Must be able to multi-task.

• Must possess good mathematic skills. Able to use a calculator and computers.

• Knowledge of building materials, applications, related equipment, and/or construction industry.

• Good interpersonal and customer relations skills, vendor knowledge, ability to read, write and perform basic mathematical calculations and excellent oral and written communication skills.

• Ability to read and understand blueprints.

• Should be familiar with computer, printer, telephone, copy machine, fax machine, engineer’s scale/ruler, mechanical tools, inventory, and inventory control.

• Must be able to drive and walk throughout yards, plants and offices, computer literate with Microsoft Office products and Trend system.

• Ability to work Saturday and evening schedules as required.

Additional Potential Opportunities based on experience:

Counter Sales Lead

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Higginbotham Brothers (HBC), a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.