Counter Sales Representative

Sonepar Canada, Inc.; Fullerton (CA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Parental leave

401(k) retirement savings with company

Professional development programs

Shareholder opportunity

Disability insurance

Life insurance (family)

Wellness program

Gym reimbursement

Employee Referral Program

EAP

Job summary

OneSource Distributors in Fullerton, CA seeks a front-line team member to greet customers, resolve issues, and promote merchandise. The role emphasizes strong communication and accurate cash/price handling, with responsibilities spanning retail and warehouse tasks.

You will contribute to a supportive culture while representing the company in daily customer interactions and promotions, with a focus on accuracy and service quality.

Qualifications

• High school or equivalent diploma.
• Clear and concise communication skills.
• Experience using Microsoft Office Suite, including Teams and Outlook.

Responsibilities

• Greets customers on the sales floor with a positive attitude and courtesy.
• Resolves customer order problems and complaints promptly.
• Displays and stocks merchandise, suggests related products, and assists customers.
• Prepares sales tickets, pricing, and necessary documentation for transactions.
• Performs warehouse duties including shipping and receiving as needed.

Skills

Communication

MS Office

Customer service mindset

Education

High school diploma

Tools

Forklift certification

Job description

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There’s a Place for You at OneSource Distributors

A career at OneSource is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. OneSource offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building – you can find it here. We operate throughout Arizona, Hawaii, and all of California. We are part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates around the globe.

Being “Powered by Difference” means we respect and value diverse perspectives. At OneSource, we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can provide exciting opportunities to grow your career.

What you will do:

• Greets customers on the sales floor. Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company at work or during company travel.
• Handles difficulties with customers and coworkers with diplomacy andseeks assistance when needed.
• Resolves customer order problems and complaints promptly.
• Displays merchandise, suggests selections that meetcustomers\' needs, and emphasizes selling points of an article such as quality and utility. Recommends additional products related to customer needs.
• Acquires, uses, and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
• Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
• Describes or demonstrates product, using samples or catalog, and emphasizes salable features.
• Identifies and uses appropriate company and/or customer pricing systems.
• Provides oral and written quotations or estimates of prices, terms, and delivery for standard, complex, or non-standard merchandise.
• Prepares cash or charge sales tickets with required identification, necessary information for the customer, merchandise, price, and sales tax status for processing, shipment, and delivery of merchandise in a timely manner. Follows up with any specific record-keeping requirements.
• Requisitions merchandise from stockroom and/or withdraws and assembles merchandise for immediate delivery, delayed customer pick-up, company truck delivery or shipment by common carrier. Loads customer materials for “will call” orders.
• Prepares correspondence and reports necessary for business transactions.
• Sell and promote the branch and companywide promotions and specials as directed.
• All warehouse duties as needed including shipping and receiving, as needed.

What you will bring:

• High school or equivalent diploma
• Clear and concise communication skills
• Experience using Microsoft Office Suite, including Teams and Outlook

Physical Requirements and Work Environment:

• Occasional lifting and pulling objects weighing up to 50 lbs.
• Forklift certification, will train.

Location: This role is based in Fullerton, CA.

Work hours: 6:00 AM – 3:00 PM or 8:00 AM - 5:00 PM

Salary Range:

• This is a non-exempt position and pays between $23.00 – $28.00 per hour. This salary range reflects figures based on the primary location, within California.

What We Offer You

We offer great family-friendly benefits to full-time associates:

• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Referral Program
• Employee Assistance Program (EAP)

We’re proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Learn More About Us

Get to know us on YouTube, LinkedIn, Facebook, and Instagram to learn how we’re “Powering Progress for Future Generations.”

OneSource Distributors is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

OneSource is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 760-966-4500or [e-mail]

OneSource Distributors is a M/F/Disabled and Vet EEO/AA employer

Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles