Counter Sales Representative

uslbm; Austin (TX); On-site; USD 32,000 - 36,000; Full time

Job summary

US LBM is seeking a Counter Sales Representative to assist customers and contractors with the sales process in a retail environment. The role involves taking orders, answering questions, processing payments, and maintaining accurate records.

You will help select products, manage invoices, and ensure showroom and stockroom organization. The position requires strong customer service, basic math skills, and the ability to multitask in a fast-paced setting.

Qualifications

• High school diploma or GED required.
• 1–3 years of building material knowledge and sales experience preferred.
• Strong customer service, communication, and numerical skills.

Responsibilities

• Greet customers and assist with sales over the counter and product questions.
• Process sales at the register, accept multiple payment methods, and issue receipts.
• Prepare invoices, work orders, and sales tickets in the system.
• Maintain showroom appearance and stock levels; help with yard/warehouse as needed.
• Attend training and location-specific tasks including keys, paint, and glass.

Skills

Customer service

Communication

Multitasking

Mathematics

Blueprint reading

Education

High School Diploma

Tools

Trend system

Microsoft Office

Job description

US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 13,000 employees located throughout the country. Since our founding in 2009, we have acquired over 100 companies and have expanded to more than 450 locations serving 37 states. US LBM is a progressive organization that promotes a unique culture that focuses on the value of its customers and associates. Developing our people is critical to our strategy and fostering our culture of empowerment.

A Brief Overview

The Counter Sales Representative is responsible for assisting customers and contractors with the sales process by taking orders over the counter, answering questions, and receiving payment for customer orders. This position typically works in a retail environment.

What you will do

• Greet and interact positively with customers; respond to questions regarding merchandise, product location, pricing, promotions, product selection, order placement, quotations, complaints, and scheduling of deliveries and installations, and provide customer follow-up as needed.
• Facilitate product selection for scheduled and walk-in showroom customers, using appropriate forms and processes to ensure consistent and accurate records of selections.
• Process customer sales through the cash register, receiving payment by cash, check, credit card, voucher, automatic debit, or other approved methods in accordance with company procedures; maintain proper cash levels and compute and record transaction totals.
• Create accurate and complete invoices, work orders, and sales tickets; code and enter customer orders, pricing information, and other required data into the computer system, and issue refunds or credits with manager approval when necessary.
• Purchase special-order products and obtain information regarding product pricing, specifications, uses, and availability.
• Maintain the appearance, organization, and physical integrity of the showroom, including doors, floors, windows, ceilings, restrooms, and workstations; clean and dust products and displays, maintain stock levels on the sales floor and in the stockroom, and assist with physical inventory.
• Bag, box, wrap, and prepare merchandise and customer packages as necessary.
• May assist with yard and warehouse operations, including receiving, returns, stocking, and organization, and may safely operate forklifts, company vehicles, and other material handling equipment after completing required training and authorization, in accordance with company policies and applicable regulations.
• Attend assigned training and meetings to maintain and expand knowledge of the full product offering and may perform location-specific services as needed, including cutting keys, mixing paint, and cutting glass.
• May be required to safely operate forklifts, company vehicles, and other material handling equipment after completing required training and authorization, in accordance with company policies and applicable regulations.
• May perform location-specific services as needed (including cutting keys, mixing paint, and cutting glass).

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to Company's commitment to workplace safety.
• Participate in and complete assigned trainings.

  Education Qualifications

  High School Diploma or GED required.

  Experience Qualifications

  1-3 years of building material knowledge and sales experience preferred.

  Skills and Abilities

  • Commitment to providing excellent customer service, strong oral and written communication skills.
  • Maintenance of professional demeanor. Must be detail oriented and highly observant.
  • Must be able to multi-task.
  • Must possess good mathematic skills. Able to use a calculator and computers.
  • Knowledge of building materials, applications, related equipment, and/or construction industry.
  • Good interpersonal and customer relations skills, vendor knowledge, ability to read, write and perform basic mathematical calculations and excellent oral and written communication skills.
  • Ability to read and understand blueprints.
  • Should be familiar with computer, printer, telephone, copy machine, fax machine, engineer's scale/ruler, mechanical tools, inventory, and inventory control.
  • Must be able to drive and walk throughout yards, plants and offices, computer literate with Microsoft Office products and Trend system.
  • Ability to work Saturday and evening schedules as required.

  Licenses and Certifications

  Valid driver's license and acceptable motor vehicle record may be required based on location and job responsibilities.

  Additional Potential Opportunities based on experience:

  Counter Sales Lead

  US LBM Holdings, LLC, is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or an