Counter Sales Lead

US LBM Holdings, LLC; Andrews (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Higginbotham Brothers, a Division of US LBM Holdings, LLC, seeks a Counter Sales Lead for our Texas store. You will direct Counter Sales Representatives, assist customers, take orders over the counter, and process payments.

This role emphasizes customer service, invoicing accuracy, and building materials knowledge. You will train up to eight associates, maintain showroom appearances, and support inventory and delivery scheduling.

Qualifications

• 1–3 years of building material industry experience required.
• Strong oral and written communication skills and commitment to excellent customer service.
• Ability to read blueprints and perform basic calculations; proficient with computers.

Responsibilities

• Greet customers and assist with questions about merchandise, pricing, and promotions.
• Process sales at the register and handle payments according to procedures.
• Provide initial responses to inquiries about product selection, quotes, and delivery or installation scheduling.
• Assist showroom customers with product selection and maintain accurate records of orders and pricing.
• Issue refunds or credits with manager approval when necessary.
• Maintain showroom appearance, stock levels, and cleanliness of store areas.
• Direct day-to-day activities of a small team of associates and provide training.

Skills

Customer service

Communication

Detail oriented

Multi-tasking

Math skills

Computer literacy

Education

High School Diploma or GED

Job description

Higginbotham Brothers dates to 1881, when the company opened its first general store in Texas. Today, Higginbotham Brothers supplies professional builders, remodelers and do-it-yourselfers with lumber and a deep catalog of specialty building products, including hardware, windows, doors, plumbing materials and interior/exterior paint, from its 40 locations across Texas and Oklahoma.

A Brief Overview

The Counter Sales Lead is responsible for directing the work of Counter Sales Representatives. This position assists customers and contractors with the sales process by taking orders over the counter, answering questions, and receiving payment for customer orders.

What you will do

• Greet and interact in a positive manner with customers. Assist with questions regarding merchandise, location of merchandise in store, pricing, and promotions.
• Process customer sales through use of cash register. Receive payment by cash, check, credit cards, vouchers, or automatic debits and processes according to company standard procedures.
• Provide initial response to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups.
• Facilitate product selection of scheduled and walk-in showroom customers, using proper forms to assure consistent records of selections.
• Purchase special products and obtain information on pricing specifications, uses and availability.
• Attend assigned training and meetings as required to increase knowledge of entire product offering.
• Create accurate and complete invoices, work orders, and sales tickets. Code and input customer orders, pricing information and additional data into the computer system.
• Issue refunds or credits to customers with manager approval when necessary.
• Bag, box, or wrap merchandise; prepare packages as necessary.
• Correctly maintain all cash levels at the registers, compute and record totals of transactions.
• Responsible for appearance of the showroom, the physical integrity and pride of the showroom. Maintain store environment including doors, floors, windows, ceilings, restrooms, and workstations. Clean and dusts products, displays and face of the products.
• Maintain stock levels on the sales floor and in the stockroom.
• Assist with physical inventory.
• Serves in a working lead role, directing the day-to-day activities of fewer than eight associates while assigning tasks, mentoring, and providing training to Counter Sales Representatives.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adheres to Company's commitment to workplace safety.

Education Qualifications

• High School Diploma or GED required.

Experience Qualifications

• 1-3 years of building material industry with extensive knowledge of product and application required.

Skills and Abilities

• Commitment to providing excellent customer service, strong oral and written communication skills.
• Maintenance of professional demeanor.
• Must be detail oriented and highly observant.
• Must be able to multi-task.
• Must possess good mathematic skills.
• Able to use a calculator and computers.
• Knowledge of building materials, applications, related equipment, and/or construction industry.
• Good interpersonal and customer relations skills, vendor knowledge, ability to read, write and perform basic mathematical calculations and excellent oral and written communication skills.
• Ability to read and understand blueprints.
• Should be familiar with computer, printer, telephone, copy machine, fax machine, engineer's scale/ruler, mechanical tools, inventory, and inventory control.
• Must be able to drive and walk throughout yards, plants and offices, computer literate with Microsoft Office products and Trend system.
• Ability to work Saturday and evening schedules as required.
• Excellent teamwork & customer relationships.

Higginbotham Brothers (HBC), a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.