Counter Sales: Full-Time

DeKalb Health; Summersville (WV); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

401(k) retirement savings plan

Life insurance

Disability insurance

Medical FSA & HSA

Employee discounts

PPE reimbursements

Discounts on electronics, phone and 
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Other discounts

Job summary

Fisher Auto Parts Store Counterperson is responsible for the daily operation of the counter, focusing on safety, service quality and meeting sales goals.

You will handle customer orders, maintain store appearance and merchandising, and use phone and computer systems to assist customers in a fast-paced environment.

A high school diploma or GED is preferred; ability to pass a drug test and maintain a valid MVR are required where applicable.

Qualifications

• High school diploma or GED equivalent preferred.
• Maintain safety standards and uphold company policies.
• Strong customer service, communication and telephone etiquette.
• Ability to work in a fast-paced wholesale/retail environment.

Responsibilities

• Complete day-to-day operations to meet objectives and budgets.
• Ensure sales levels meet or exceed targets and maintain safe store practices.
• Maintain store appearance, merchandising and customer service standards.
• Communicate effectively with peers and customers, including order handling by phone.

Skills

Customer service

Telephone etiquette

Communication skills

Teamwork

Adaptability

Multitasking

Education

High school diploma

Tools

Electronic parts catalog

Inventory control system

Cash handling

Invoicing software

Job description

• Job Category Counter Sales, Automotive
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Contact information

Description

KEY RESPONSIBILITIES:

The Store Counterperson position is responsible for many facets of the store’s daily operation including:

• Effectively completing the day to day business in such a way that all job related objectives are realized and aligned with the company’s core values;
• Ensuring that sales levels are met so that the store achieves and/or exceeds budgeted goals;
• Ensuring that an atmosphere of safety and respect for associates and customers exists in our stores at all times.

KNOWLEDGE, SKILLS, DUTIES AND ABILITIES:

• Maintaining a personal level of safety throughout the store at all times;
• Maintain the highest standards of customer service, including prompt handling of all customer customer’s orders;
• Maintain store appearance and merchandising as assigned;
• Possess excellent telephone communication and etiquette skills;
• Ability to work in a fast-paced and dynamic wholesale/retail environment;
• Ability to communicate effectively with peers, both verbally and in writing;
• Strong interpersonal and communication skills and the ability to work effectively within a diverse population and workforce;
• Ability to follow the standards set for counterpersons performance;
• Ability to ensure effective and efficient use of all available resources;
• Ability to build strong relationships with associates, customers, office and warehouse support staff, peers and supervisors;
• Ability to be accountable for achieving both personal and store results;
• Ability to maintain high standards of customer service and create positive customer experiences that reflect well upon the company;
• Ability to build customer loyalty;
• Utilization of all available tools regarding marketing, training and customer technology programs as a means of increasing sales and market share.
• Familiar in the use of computerized systems and applications to include, electronic parts catalog, inventory control, time calculation, cash, invoicing and credit systems;
• Ability to provide high levels of customer service; Working knowledge of automotive systems;
• Ability to learn to mix paint, perform various shop functions, including turning drums and rotors, or make hydraulic hoses; (as required)
• Ability to take physical inventories and line counts;
• Ability to stock shelves and pull customers orders

Requirements

CONDITIONS OF EMPLOYMENT:

• High school diploma or GED equivalent preferred;
• 3 Satisfactory Motor Vehicle Report must be obtained by applicant and submitted for approval prior to hire date and satisfactory MVR must be maintained;
• Successfully complete a pre-employment drug test;
• ASE Certification preferred, but not necessary at time of hire;
• Acknowledgement of and adherence to all Company policies and procedures as contained within the Fisher Auto Parts Employee and Driver’s Handbooks, which will be provided at the time of hire;

WORK SCHEDULE:

Must be able to work a flexible schedule that would allow you to work an assortment of days, evenings and/or weekends (as needed) designed to provide quality service, while successfully growing the business with profitability and integrity.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

The physical demands described herein are representative of those that must be met by a Store Counter person to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Store Counterperson is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Additionally, the Store Counterperson may be required to operate a motor vehicle. The Store Counterperson must frequently lift and/or move up to 50 pounds, and may occasionally lift and/or move weight in excess of 50 lbs. with the assistance of co-workers and tools provided. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The work environment characteristics described herein are representative of those that a Store Counterperson encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties associated with this job, the Store Counterperson may be occasionally exposed to wet and/or humid conditions; moving mechanical parts and/or vehicles; high, precarious places; toxic or caustic chemicals; outside weather conditions; various degrees of cold and heat; risk of electrical shock; items of bulky or varying weight; explosion; and/or vibration. The noise level in the store work environment is usually moderate to light

Summary

Full-Time Employees are eligible for:

• On the job training
• Paid Time Off Program
• Paid Holidays
• 401(k) Retirement Savings Plan
• Life Insurance
• Disability Insurance
• Medical FSA & H.S.A
• Employee Discounts
• PPE Reimbursements
• & various electronic, phone and automotive discounts!