Counter Sales Associate

Baker Distributing; Wilmington (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

Baker Distributing is seeking a Counter Sales Associate to join our wholesale HVAC team in Wilmington, NC. You will provide friendly, knowledgeable service at the sales counter, process orders, upsell accessories, and help customers find parts and solutions.

Ideal candidates bring strong communication and organizational skills, comfort with computers, and a willingness to learn about HVAC equipment. This is a fast-paced, in-person role at our showroom and parts operation.

Qualifications

• High School Diploma or GED required; equivalent experience may be considered.
• Bachelor’s degree preferred; equivalent professional experience may substitute.
• Demonstrated experience with HVAC equipment in a wholesale distribution setting.
• Background in sales, operations, purchasing, or inventory management preferred.
• Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building.
• Ability to manage multiple tasks in a dynamic, fast-paced environment; reasonable accommodations will be provided as needed.
• Demonstrated interest in continuous learning, mentoring, and leadership.
• Mechanical or technical experience preferred.
• Proficiency in Microsoft Office or similar productivity tools; assistive technologies may be used to support this function.
• Strong interpersonal skills.
• Excellent customer service mindset with the ability to develop long term relationships.
• Excellent written and verbal communication skills.
• Excellent analytical aptitude with a proven ability to analyze/interpret data.
• Strong and creative problem-solving skills
• Ability to work independently and in a team environment.
• Proactively seeks continuous process and service improvements.
• This role requires the ability to understand and communicate in English to comply with safety standards, training, policies, and procedures.

Responsibilities

• Represent Baker Distributing as a leader in the industry, ensuring maximum sales.
• Interact with internal and outside salespeople, vendors, and contractors.
• Maintain showroom merchandising and restock product.
• Assist in resolving dealer and end-user customer relations.
• Complete sales order process for customers with efforts to upsell associated items.
• Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control, and warranty administration.
• Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
• Arrange stock on shelves or racks in sales area and keep merchandise in order.
• Apply suggestive selling techniques and upsells to current and prospective customers.
• Adhere to all company safety protocols and procedures.
• Utilize PPE as required.
• Report any safety hazards or incidents immediately to management.
• Participate in regular safety training sessions and drills.
• Ensure a clean and organized workspace to prevent accidents and injuries.
• Follow all guidelines for the safe handling and storage of products.
• Maintain a professional and safe demeanor during all customer interactions.
• Conduct outgoing customer sales or service calls and resolve customer complaints.
• Perform other duties as assigned.

Skills

Customer service

Sales

Interpersonal skills

Communication

Problem-solving

Time management

Teamwork

Leadership

English proficiency

Education

High School Diploma or GED

Bachelor’s degree in business or related field

Tools

Microsoft Office

Job description

Join Our Team: Counter Sales Associate Wanted!

Are you a sales-driven professional with a passion for delivering exceptional customer service? Look no further! Baker Distributing Company, a leading wholesale HVAC distributor, is seeking a skilled Counter Sales Associate to join our team. As a key representative of our company, you will provide top-notch service to customers, drive sales growth, and contribute to our success. Ifyou'rea motivated and organized individual with excellent communication skills, we want to hear from you!

Summary

The Counter Sales Associateis responsible forour sales counter at one of our wholesale HVAC distributorships thatcarriesmultiple brands of equipment, parts, and supplies. The goal of this role is to provide strong customer service in a sales-oriented setting.

Essential Duties/Accountabilities

• Represent Baker Distributing Company as a leader in theindustryensuring maximum sales.

• Interact with internal andoutsidesalespeople,vendors,and contractors.

• Responsible for showroom merchandising andre-stockingproduct.

• Assistin resolving customer relations problems with both dealers and end users.

• Complete sales order process for customers with efforts to up-sell associated items.

• Service walk-in and telephone customers andassistwith sourcing and shipping parts, inventorycontroland warranty administration.

• Provide customer product and service needs by researching products via computersystem,catalog,telephoneor other reference sources.

• Arrange stock on shelves or racks in sales area andkeepsmerchandise in order.

• Apply suggestive selling techniques and up-sells to current and prospective customers.

• Adhere to all company safety protocols and procedures.

• Utilize personal protective equipment (PPE) asrequired.

• Report any safety hazards or incidentsimmediatelyto management.

• Participate in regular safety training sessions and drills.

• Ensure a clean and organized workspace to prevent accidents and injuries.

• Follow all guidelines for the safe handling and storage of products.

• Maintain a professional and safe demeanor during all customer interactions.

• Conduct outgoing customer sales or service calls and resolve customer complaints.

• Perform other duties as assigned.

Qualifications

• High School Diploma or GEDrequired; equivalent experience may be considered.

• Bachelor’s degree in business or related field preferred; equivalent professional experience may substitute.

• Demonstrated experience with HVAC equipment in a wholesale distribution setting.

• Background in sales, operations,purchasing, or inventory management preferred.

• Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building.

• Ability to manage multiple tasks in a dynamic, fast-paced environment; reasonable accommodations will be provided as needed.

• Demonstrated interest in continuous learning, mentoring, and leadership.

• Mechanical or technical experience preferred.

• Proficiencyin Microsoft Office or similar productivity tools; assistive technologies may be used to support this function.

• Strong interpersonal skills.

• Excellent customer service mindset with the ability to developlong termrelationships.

• Excellent written and verbal communication skills.

• Excellent analytical aptitude with a proven ability to analyze/interpret data.

• Strong and creative problem-solving skills

• Ability to work independently and in a team environment.

• Proactivelyseekscontinuous process and service improvements.

• This role requires the ability to understand and communicate in English tocomply withsafety standards, training, policies, and procedures. Reasonable accommodations will be provided to support effective communication.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to move parts and equipment weighing up to 50 pounds.

• Required to position self to access equipment by standing,sitting,orwalking, climbing, kneeling, crouching, or crawling.

• Operates computer and telephone equipment for extended periods of time.

• Visual acuity isrequiredto perform essential job functions such as reading labels, inspecting equipment,monitoringinventory, and operating machinery. Tasks may involve close vision, distance vision, color differentiation, peripheral awareness, depth perception, and visual focus.

• Required tooperatewarehouseequipment suchas forklifts and pallet jacks

Job Keywords:Counter Sales Associate, HVAC, Wholesale Distributor, Customer Service, Sales, Showroom Merchandising, Inventory Management, Warranty Administration