Counter Sales Associate

Ferguson Enterprises, Inc.; Waterloo (IA); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) with company match

Paid time off

Job summary

Ferguson Enterprises, LLC is seeking a knowledgeable Counter Sales Associate to join our team. This role focuses on being a trusted advisor to plumbing and HVAC contractor customers, leveraging product expertise and problem-solving to support their projects.

You will engage customers at the counter, over the phone, and by email, upsell, process transactions, and collaborate with Outside Sales to drive account growth while maintaining accurate inventory and a safe, organized workspace.

Qualifications

• 2–3 years of experience in customer service or sales.
• Sales mindset with ability to meet goals and influence purchasing decisions.
• Strong communication skills for consultative selling and engagement.
• Self-motivated, results-oriented, thrives in a fast-paced environment.
• Digital literacy and ability to learn new systems quickly.

Responsibilities

• Engage customers at the counter, on the phone, and via email to understand needs and propose solutions.
• Serve as product expert on plumbing, HVAC, and related products to guide decisions.
• Drive sales growth via upsell, cross-sell, and promotion of strategic products.
• Use catalogs, computer systems, and manufacturer databases to locate parts and provide information.
• Process transactions accurately while delivering a positive customer experience.
• Collaborate with Outside Sales to support account growth and service delivery.
• Manage special orders, monitor order status, back-orders, and delivery timelines.

Skills

Customer service

Sales

Communication

Digital literacy

Organizational skills

Tools

Catalogs

Computer systems

Manufacturer databases

Job description

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.

Role Overview

We are seeking a knowledgeable, results-driven Counter Sales Associate to join our team. This role is more than assisting with transactions—it’s about being a trusted advisor to our plumbing and HVAC contractor customers. You will leverage product expertise and problem-solving skills to help customers make informed purchasing decisions that support their business needs while aligning with our company’s sales strategy. The ideal candidate is passionate about building relationships, driving sales, and delivering exceptional service.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE (e.g., safety harness with max weight capacity of 400 lbs).

Requirements

• 2–3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.
• Passion for delivering exceptional customer experiences.
• Ability to lift up to 50 lbs and stand for extended periods.

Schedule

Scheduling M – F between 6am - 4pm overtime as needed.

Compensation and Pay

Starting at $25/hr or more with experience.

Pay Range: $15.00 - $24.12. Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. This role is Bonus or Incentive Plan eligible. Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

Benefits

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates.

• Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Equal Employment Opportunity

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more.