Counter Sales Associate

Baker Distributing; Sarasota (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Baker Distributing Company is seeking a Counter Sales Associate to join our HVAC wholesale team. You will staff the sales counter, assist walk-in customers, source parts, and process orders with an emphasis on friendly, accurate service.

The role requires strong communication skills, familiarity with HVAC products, and the ability to up-sell while maintaining safety and professionalism. This is a full-time on-site position based in Sarasota, FL.

Qualifications

• High School Diploma or GED required.
• Excellent communication skills and strong customer service background.
• Experience in HVAC parts and sales preferred.
• Minimum 1+ year in counter sales, HVAC industry preferred.
• Knowledge of air conditioning, heating and ventilation equipment at wholesale level.
• Ability to multi-task in a fast-paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Represent Baker Distributing Company as a leader in the industry, ensuring maximum sales.
• Interact with internal and outside salespeople, vendors, and contractors.
• Merchandise showroom and restock products.
• Resolve customer relations problems with dealers and end users.
• Complete sales orders and upsell related items.
• Assist walk-in and telephone customers with sourcing and shipping parts & inventory control.
• Provide product information via computer, catalog, phone, or reference sources.
• Arrange stock on shelves and keep merchandise in order.
• Apply suggestive selling techniques to current and prospective customers.
• Adhere to safety protocols and use PPE as required.
• Report safety hazards to management and participate in safety trainings.
• Keep workspace clean and organized and maintain safe handling/storage of products.

Skills

Customer service

Sales

Communication

MS Office

Data entry

Education

High School Diploma or GED

Tools

Computer system

Forklifts

Pallet jacks

Job description

Join Our Team: Counter Sales Associate Wanted!

Are you a sales-driven professional with a passion for delivering exceptional customer service? Look no further! Baker Distributing Company, a leading wholesale HVAC distributor, is seeking a skilled Counter Sales Associate to join our team. As a key representative of our company, you will provide top-notch service to customers, drive sales growth, and contribute to our success. If you're a motivated and organized individual with excellent communication skills, we want to hear from you!

Summary

The Counter Sales Associate is responsible for our sales counter at one of our wholesale HVAC distributorships that carries multiple brands of equipment, parts, and supplies. The goal of this role is to provide strong customer service in a sales-oriented setting.

Essential Duties/Accountabilities

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.

• Interact with internal and outside salespeople, vendors, and contractors.

• Responsible for showroom merchandising and re-stocking product.

• Assist in resolving customer relations problems with both dealers and end users.

• Complete sales order process for customers with efforts to up-sell associated items.

• Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.

• Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.

• Arrange stock on shelves or racks in sales area and keeps merchandise in order.

• Apply suggestive selling techniques and up-sells to current and prospective customers.

• Adhere to all company safety protocols and procedures.

• Utilize personal protective equipment (PPE) as required.

• Report any safety hazards or incidents immediately to management.

• Participate in regular safety training sessions and drills.

• Ensure a clean and organized workspace to prevent accidents and injuries.

• Follow all guidelines for the safe handling and storage of products.

• Maintain a professional and safe demeanor during all customer interactions.

• Conduct outgoing customer sales or service calls and resolve customer complaints.

• Perform other duties as assigned.

Qualifications

• High School Diploma or GED Required.

• The ideal candidate will have excellent communication skills, a strong background in technical support, HVAC parts, and customer service/sales with intermediate MS Office capabilities.

• Customer Service, Data Entry, Estimating, Purchase Orders, Sales, Shipping/Receiving

• Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.

• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level.

• Strong interpersonal skills including sales, problem solving, and customer service focus absolutely required.

• Ability to work independently but meet assigned goals and objectives in designated time frames.

• Capable of working in a fast-paced environment with skills to multi-task at different levels.

• Excellent customer service mindset with the ability to develop long-term relationships

• Excellent written and verbal communication skills

• Strong and creative problem-solving skills

• Ability to work independently and in a team environment

• Must be proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Must be able to frequently lift up to 50 pounds.

• The employee frequently is required to stand, sit or walk, climb, kneel, crouch, or crawl.

• Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• The employee may use equipment such as forklifts, pallet jacks and other warehouse equipment.

• Must be able to utilize heavy machinery.