Counter Sales Associate

White Cap Supply Holdings, LLC.; Houston (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company match

Tuition reimbursement

Paid time off including maternity, par

Paid parental leave

Great Place to Work certification

Job summary

White Cap Supply Holdings, LLC. is seeking a Counter Sales Associate in Houston, on-site role. You will engage walk-in and phone customers, process orders, and upsell relevant products while delivering outstanding service.

We offer comprehensive benefits, a strong growth path, and a welcoming, inclusive culture. Join a stable company with a Great Place to Work credential and opportunities across major construction projects.

Qualifications

• Excellent customer service in a fast-paced retail or field sales environment.
• Experience with sales order systems or ERP (Oracle or similar).
• Ability to identify customer needs and upsell solutions.
• Knowledge of construction or contractor-focused product lines is a plus.
• Bidirectional communication is preferred.

Responsibilities

• Assist walk-in, phone, and will-call customers with orders.
• Process orders, quote prices, enter data into ERP, and pull orders as needed.
• Explain product features, benefits, and warranty information to customers.
• Provide technical product advice and resolve customer issues.
• Upsell related products and inform customers about promotions.

Skills

Customer service

Sales order systems

Upselling / cross-selling

Product knowledge

Multi-tasking

Communication skills

Bilingual Spanish/English

Tools

Oracle ERP

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

White Cap is hiring immediately for a Counter Sales Associate !

Do you want a part in helping to Build America? As the leading North American distributor for professional contractors, the White Cap family of brands supplies of our nation’s largest construction projects, including stadiums, roads, bridges, highways, residential housing and more. We are hiring immediately for a Counter Sales Associate!

Why a career with White Cap?

• Comprehensive wellness and financial benefits: White Cap offers excellent benefits, including Medical, Dental, Vision, 401(k) with company match, tuition reimbursement, and more!
• Relax and recharge: We offer a generous time off package, including paid maternity, parental leave, sick time, and vacation time.
• Stability: Since 2020, White Cap has doubled in size and continues to grow.
• Unlimited career potential: White Cap is a stable and growing company offering unlimited career potential.
• Love where you work: White Cap has been certified as a Great Place to Work .
• Inclusive culture: Work in a place that values and celebrates who you are.

A Counter Sales Associate at White Cap…

• Demonstrates exceptional customer service to our walk-in, phone, and will call customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pulls orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems.)
• Upsells by identifying related products, add-on extensions, and informing customers of product promotions.
• Performs other duties as assigned.

Preferred Qualifications

• Proven ability to deliver exceptional customer service in a fast-paced, customer-facing environment
• Experience with sales order systems or ERP platforms (Oracle or similar)
• Demonstrated ability to identify customer needs, recommend solutions, and support upselling or cross-selling opportunities
• Working knowledge of construction, industrial, or contractor-focused product lines, or the ability to quickly learn technical product applications
• Ability to manage multiple priorities with a high level of accuracy, including order entry, follow-up, and issue resolution
• Strong communication skills, with the ability to build relationships and resolve customer concerns effectively
• Team-oriented mindset with a proactive approach to problem-solving; bilingual (Spanish/English) preferred

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.

Functional Area Sales

Work Type On-Site

Recruiter Jeffries, Stephen

Req ID WCJR-036841

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and affirmative action employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.