Counter Sales Associate

East Coast Metal Distributors, Inc.; Conway (SC); On-site; USD 21,000 - 28,000; Full time

Job summary

East Coast Metal Distributors, Inc. is seeking a customer-oriented sales associate in Conway, SC to generate and manage sales orders while delivering top-tier service.

You will communicate our product range, assist customers with their needs, and coordinate with the warehouse to ensure accurate pickups and deliveries. The role involves invoicing, COD deposits, and cash reconciliation at day’s end, with opportunities to upsell and expand product knowledge.

Qualifications

• ADA minimum qualifications or standards requiring reading, writing and comprehension of documentation.
• Ability to communicate in English clearly and professionally with customers and employees.
• Ability to perform basic numerical tasks and operate standard office equipment.

Responsibilities

• Greets customers and enters their sales orders.
• Communicates to customers products and services offered by East Coast Metal Distributors.
• Suggests related products to customers' orders to increase sales.
• Assists customers in locating items within the branch.
• Informs warehouse staff of items reserved for customer pickup.
• Verifies correct items and quantities for dock delivery or pickup.
• Answers phones and assists customers.
• Assists with technical inquiries about E.C.M.D. products.
• Invoices counter sales orders and shipments to customers.
• Generates COD deposits and reconciles cash sales daily.
• Matches orders with cash deposits and forwards reports to Branch Operations Manager.
• Generates warranty credits with manager approval and processes credit memos.
• Voids sales orders with written branch approval.
• Maintains stock displays and keeps counter area neat.
• Performs other duties assigned by Branch Operations Manager.

Skills

Customer service

Sales

Communication

Job description

Job Objective: Generate sales orders while ensuring optimal customer service. Increases sales dollars and profits through communication with customers and Branch management. Possesses or attains knowledge of all products and services offered by East Coast Metal Distributors and has the ability to communicate this knowledge.

Duties and Responsibilities:

• Greets customers and enters their sales orders.
• Communicates to the customer products and services offered by E.C.M.D.
• Helps customers by suggesting associated and additional products related to their sales order.
• Helps customers to obtain items located within the branch
• Communicates to warehouse personnel that items from the counter sales area are in the customer's possession.
• Verifies that correct items and quantities are delivered to the dock for customer pickup.
• Answers the phone and assists customers.
• Helps customer with technical inquiries of all E.C.M.D. products.
• Invoices counter sales orders, including ALL orders shipped via customer pick up.
• Generates C.O.D. account deposits.
• Invoices and reconciles all cash sales in preparation for the end of day Cash Sales Reconciliation report.
• Requests Cash Sales Reconciliation Report.
• Matches sales orders, voided orders and C.O.D. deposits to Cash Reconciliation report. Then forward this report to Branch Operations Manager.
• Generates warranty credit memos for customers.
• Issues customer credit memos with Branch Operations Manager's approval.
• Voids sales orders with Branch Operations Manager's written approval for each voided ticket.
• Maintains displays for stock items sold from counter sales area.
• Ensures counter area is neat and organized.
• Performs and completes other duties assigned by Branch Operations Manager.

Special Requirements: Willing to work overtime, holidays and weekends as requested by the Branch Operations Manager.

Address

201 East Cox Ferry Road Unit E, Conway , South Carolina 29526 , United States

Here is what you will be doing as part of the team:

(ADA) MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS Language Skills: Requires the ability to read and comprehend a variety of informational documentation, procedures and correspondence. Requires the ability to read to write correspondence with proper format, punctuation, spelling, and grammar. Requires the ability to effectively communicate with customer and employees using correct English and a well-modulated voice. Requires good voice quality that is conversational and professional. Requires the ability to follow verbal and written instructions, guidelines and objectives. Numerical Aptitude: Must be able to add, subtract, multiply and divide. Reasoning Ability: Requires the ability to apply common sense understanding to carry out written or oral instructions. Manual Dexterity: Requires the ability to use a variety of office machines and equipment. Must have average levels of eye/hand/foot coordination. Physical Demands: Must be able to operate computers, calculators, copy machines, facsimile machines and other general office equipment. Extensive use of computer monitor, keyboard and telephone is required. Must be physically able to lift equipment components, parts and machinery. Occasional standing bending, stooping and/or walking are required. Must be able to use body members to work, move, and lift or carry moderately heavy objects, equipment or materials up to 20 pounds. Physical demand requirements are at levels for moderately active work. Specific visual abilities required by this job include close vision, distance vision, peripheral vision and color vision for reading. Physical Communication: Must have the ability to talk (expressing and/or exchanging ideas by means of spoken works) and hear (perceiving sounds of nature by ear). Physical appearance to the public and internal employees must be positive. Working Conditions and Hazards: Work is mostly performed in a traditional office setting. Must also be able to perform work in a warehouse that may be dimly lit with exposure to wet and/or humid conditions, fumes and airborne particles. There is some risk of exposure to toxic or caustic chemicals and gases, outside weather conditions, extreme cold or heat and loud noises.

Status

Full-Time

Position Type

Hourly

Company

undefined

About Us

Employer Privacy Policy

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process,

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service