Counter Sales Associate

Daikin Comfort; Bay City (MI); On-site; USD 40,000 - 62,000; Full time

Job summary

Daikin Comfort in Bay City, MI is seeking an experienced sales/customer service associate to manage order processing, quotes, and delivery coordination for HVAC products. You will support branch sales and dealer communications, maintaining showroom stock and providing accurate pricing information.

In this role, you will ensure excellent customer service across product inquiries, warranties, and returns while coordinating with manufacturing, distribution and vendors to meet shipment dates.

Qualifications

• Knowledge of HVAC equipment and products is preferred.
• General Microsoft Office skills (Outlook, Excel, Word) and working knowledge of database applications.
• Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email.
• Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
• Developing rapport and effective listening skills.
• Professionalism – patience, poise and tact and ability to deal with high volume customer traffic.
• Effective verbal and written skills – explain technical parts information clearly and input orders accurately.
• Strong organizational skills and time management with ability to multitask.
• Attention to detail and accuracy in a fast-paced environment.

Responsibilities

• Handle all aspects of sales including order processing, POs, payments, quotes, and delivery dates.
• Communicate new products, services, prices and discounts to dealers and customers.
• Maintain knowledge of services, supplies, prices and new products within the territory.
• Provide excellent customer service including product information, warranties and returns.
• Coordinate with manufacturing, sales, distribution and vendors regarding shipments.
• Generate new and repeat sales with timely product and technical information.
• Educate customers about product terminology and benefits to boost sales.
• Maintain showroom stock and assist in warehouse tasks including inventory and forklift operations.
• Record sales activity and prepare reports; reach out to customers to gauge satisfaction.

Skills

HVAC product knowledge

Customer service

Communication

Microsoft Office

Relationship management

Attention to detail

Time management

Multichannel service

Order accuracy

Education

High School diploma or GED

HVAC training

Some college

Tools

Microsoft Office

Database applications

Job description

Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered.

Support branch sales including the new business component by through active Dealer communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions Conduct outbound calls of existing and lost customer accounts.

Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices, and new products.

Provide excellent customer service including product/order information, sales, warranties and returns.

Recommend alternate products based on cost, availability or specifications as needed.

Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed Coordinate with manufacturing, sales, distribution and vendors regarding shipments.

Generate new and repeat sales by providing product and technical information in a timely manner.

Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.

Provide accurate information regarding availability of in-stock items Conduct cycle counts as required Replenish the show room stock as needed.

Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies Coordinate problem resolution with appropriate departments.

Daily processing of cash drawer, end of shift count of money, prepare deposit slip and place in safe.

Maintain records and prepare reports on sales activities.

Periodically reach out to customers to determine satisfaction with the organization, products, and services

Monitor competitive activity and trends within territory.

Expand knowledge of HVAC products and keep current with latest trends within the industry

Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.

Understand and follow work instructions, operating procedures, and company policies.

Assist in warehouse as needed, including inventory counts and movement of product including operating a forklift.

Perform additional projects as assigned

May Include

• Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered.
• Support branch sales including the new business component by through active Dealer communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions Conduct outbound calls of existing and lost customer accounts.
• Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices, and new products.
• Provide excellent customer service including product/order information, sales, warranties and returns.
• Recommend alternate products based on cost, availability or specifications as needed.
• Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed Coordinate with manufacturing, sales, distribution and vendors regarding shipments.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
• Provide accurate information regarding availability of in-stock items Conduct cycle counts as required Replenish the show room stock as needed.
• Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies Coordinate problem resolution with appropriate departments.
• Daily processing of cash drawer, end of shift count of money, prepare deposit slip and place in safe.
• Maintain records and prepare reports on sales activities.
• Periodically reach out to customers to determine satisfaction with the organization, products, and services
• Monitor competitive activity and trends within territory.
• Expand knowledge of HVAC products and keep current with latest trends within the industry
• Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
• Understand and follow work instructions, operating procedures, and company policies.
• Assist in warehouse as needed, including inventory counts and movement of product including operating a forklift.
• Perform additional projects as assigned

Knowledge & Skills

• Knowledge of HVAC equipment / products is preferred.
• General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications.
• Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email.
• Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
• Developing rapport and effective listening skills
• Professionalism – patience, poise and tact and ability to deal with high volume customer traffic.
• Effective verbal and written skills – must be able to explain technical parts information clearly and able to communicate with customers and accurately input orders.
• Effective organizational skills and time management skills including ability to prioritize and multi-task.
• High level of attention to detail and accuracy and compliance oriented.
• Ability to establish positive working relationships with internal and external customers and employees.
• Ability to apply good judgement and strong work ethics and integrity on the job and results driven.
• Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner.
• Ability to understand and follow procedures, work instructions and company policies

Experience

• 3 – 6 years of progressive sales and customer service experience
• 3 plus years in the HVAC industry

Education

• High School diploma or GED equivalent, some college preferred.
• HVAC training a plus

Physical Requirements/Work Environment

• Must be able to perform essential responsibilities with or without reasonable accommodations
• May travel occasionally to customer sites, training events, company related meetings, etc. – estimated 20%

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.