Counter Sales Associate

Baker Distributing Company; Alabama; On-site; USD 32,000 - 52,000; Full time

Job summary

Baker Distributing Company is seeking a Counter Sales Associate to run the sales counter at one of our HVAC distributorships. The role focuses on providing strong customer service in a sales-driven environment with attention to merchandise presentation and inventory replenishment.

You will interact with sales staff, vendors and contractors, handle sales orders, and look for upsell opportunities while maintaining compliance with safety standards and company policies.

Qualifications

• Ability to communicate in English to comply with safety standards, training, policies, and procedures.
• Strong customer service mindset with ability to develop long-term relationships.
• Excellent written and verbal communication skills.

Responsibilities

• Represent Baker Distributing Company as a leader in the industry, ensuring maximum sales.
• Interact with internal and outside salespeople, vendors and contractors.
• Merchandise showroom and restock products.
• Assist in resolving customer relations problems with dealers and end users.
• Complete sales order process with upsell of related items.
• Operate in a manner consistent with company safety and policy guidelines.

Skills

Interpersonal skills

Customer service

Communication skills

Analytical aptitude

Problem solving

Independent/Team work

Process improvements

English communication

Job description

Job Summary

The Counter Sales Associate is responsible for our sales counter at one of our wholesale HVAC distributorships that carries multiple brands of equipment, parts, and supplies. The goal of this role is to provide strong customer service in a sales-oriented setting.

Essential Duties/Accountabilities

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
• Interact with internal and outside salespeople, vendors and contractors.
• Responsible for showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Complete sales order process for customers with efforts to up-sell associated items.
• Service washin…sans and television available for this driver’s license is required only if driving is an essential function of the role.

Skills

• Strong interpersonal skills.
• Excellent customer service mindset with the ability to develop long term relationships.
• Excellent written and verbal communication skills.
• Excellent analytical aptitude with a proven ability to analyze/interpret data.
• Strong and creative problem-solving skills
• Ability to work independently and in a team environment.
• Proactively seeks continuous process and service improvements.
• This role requires the ability to understand and communicate in English to comply with safety standards, training, policies, and procedures. Reasonable accommodations will be provided to support effective communication.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to move parts and equipment weighing up to 50 pounds.
• Required to position self to access equipment by standing, sitting, or walking, climbing, kneeling, crouching, or crawling.
• Operates computer and telephone equipment for extended periods of time.
• Visual acuity is required to perform essential job functions such as reading labels, inspecting equipment, monitoring inventory, and operating machinery. Tasks may involve close vision, distance vision, color differentiation, peripheral awareness, depth perception, and visual focus.
• Required to operate warehouse equipment such as forklifts and pallet jacks

About Us

Baker Distributing Company is one of the largest distributors of HVAC, refrigeration and food service equipment in the U.S. We have been in business for nearly 75 years; we are visionaries! We are innovating the distribution industry every single day as we transform our company into a world-class supply chain. Our 1,400 employees and 200+ locations serve 50,000 active customers. Our corporate headquarters is in Jacksonville, Fl. and we are a subsidiary of Watsco (NYSE: WSO).

At Baker, we are utilizing emerging technologies and innovations to diversify our portfolio and our service offerings to deliver a best-in-class customer experience.

People are the core of our business -- those who work for us (our employees), those who work with us (our suppliers and vendors) and those we work for (our customers). While some of our employees are the most experienced in the industry, we are always seeking new talent with fresh ideas. If you have a keen sense of respect -- for yourself and others; an unfaltering devotion to integrity; the drive to provide consistency; the tenacity to strive for excellence; and embody the spirit of teamwork, we would love to talk with you.