Counter Sales

Parr; Vancouver (WA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Vacation days

Health plan

401(k) match

Profit sharing

Job summary

PARR is seeking a Counter Salesperson at our Vancouver, WA location to greet customers and provide friendly sales assistance. You will help customers with product questions, process basic quotes and orders, and keep the store organized and stocked for daily operations.

Ideal candidates have strong English communication, basic ERP/POS familiarity, and a willingness to deliver Legendary Service in a fast-paced retail environment.

Qualifications

• High school diploma or GED required.
• Experience with POS systems and basic ERP order entry.
• Strong communication and customer service skills.

Responsibilities

• Provide sales assistance to walk-in and phone customers.
• Stock inventory and maintain store cleanliness and displays.
• Input orders, quotes, and payments with accuracy and courtesy.

Skills

Customer service

Communication

Typing 30+ WPM

Teamwork

Education

High school diploma or GED

Tools

POS System

ERP Order Entry

Mitel

Microsoft Office

Job description

PARR is the total source for homebuilding supplies, solutions, and services. We focus on supplying building materials and solutions to professional home builders of all sizes including custom builders, large production builders, and multifamily builders. Our customers and community members know that they can rely on us for Legendary Service and quality products.Pay: $21.02 - $25.50The Counter Salesperson is the first person that a customer sees when they walk into any of the retail locations. This means that the Counter Salesperson is in many cases the face of the company for customers and should demonstrate our FACE values. This position’s main duty is providing sales assistance to walk in and telephone customers. As time allows, they receive and stock inventory and perform general clean up and merchandising of the store.Directly reports to Yard Manager. Interacts daily with General Manager, Assistant Manager, Location Supervisor, Operational Inventory Controller (OIC), Contractor Salespeople, delivery people and internal & external customers.Duties and ResponsibilitiesTeamworkAssist OIC in maintaining an appropriate level of inventoryAssist outside crew by loading customer vehicles and preparing loads for delivery, as neededReceive and hold onto phone calls, emails, or other communications intended for a coworker who is currently unavailable, passing the information to them when they areClocks in on time and ready to workAdheres to all company policiesAssists other team members with their work when appropriateAttentive to counter and phones, does warm transfersCommunicates with Receiver regarding status of cancelled orders or materials returned to suppliersConsistently displays problem solving skills with customers and co-workersKeep store clean and maintain counter displays of merchandise and literature per PARR’s standardsActively works to build and maintain a positive environment for all employees and customersCommunicationCommunicates professionally to yard crew via radioParticipates in team meetings and discussionsNotifies customer when product arrivesConfirms delivery time with customer after scheduled in current dispatching softwareResponds to voicemails in a timely mannerResponds to emails promptly with correct grammar, tone, and spellingPuts clear delivery and contact information on ordersAnswer customer’s questions, complete basic quotes, process estimates, and orders for customerGreets customers with a smile and communicates with customers in a friendly mannerDevelop and maintain a professional and effective relationship with customersJob KnowledgeCompletes online training as necessary in a timely mannerCompletes basic ERP order entry; POs, backorders, and change ordersInvoice customers for building materialsAlerts Purchasing of any stock issues or needs, special order products for customers, and process notes per company policyKnows product locations in storeAlways puts store stock awayRegularly attend PK meetingsUnderstands how to use selling tools (Simpson book, Parr Pocket Guide book, online websites, Parr U, etc.)Completed AMT trainingFollows all AR account and cash handling proceduresProcesses tax adjustments when necessaryCoordinate tool repairs servicesUtilizes the interyard transfer systemUnderstands weight, height, and length limits, to inform customer of being able to safely handle or transport materialProcess ROA payments with required informationAble to process Synchrony Bank financing optionsUnderstands pricing levels and limits discountingAble to seek out product transactions and order historyUses all functions of MitelFollows proper material return proceduresManages Outlook and personal notebookProactively uses resources to seek informationCan search inventory and open orders in all yards to meet customer’s preferred optionAbility to issue gift cards and verify balancesAble to calculate LF, BF, SQFPerforms all other duties as assignedSafetyAlways wears high visibility when necessary and proper uniformRegularly keeps aisles and walkways clearKeeps workspace clutter freeAlways demonstrates consistency in following all company safety protocolsParticipates on safety committeeFirst aid and AED certifiedEncourages coworkers to follow best safety practicesNotifies manager about safety issues proactivelyAlways operates equipment safely and follows company safety protocolsPromptly report all accidents/incidents to supervisor or safety teamQualificationsHigh school diploma or GEDMust be able to operate Point of Sale system, personal computer, smartphone, scanner, and any other equipment necessary for the jobMust be able to type 30+ WPMProficiency in Microsoft Word, Excel, and OutlookClass C driver’s license or alternative transportation preferredAbility to speak, write, and read English requiredKnowledge of retail sales principles, practices, and protocolsKnowledge of dimension lumber and panel products and other building materialsAbility to ten-key by touchAbility to concentrate and attend to detail amidst a busy work environmentOSHA Certified Forklift License preferredInterpersonal SkillsAbility to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environment.Demonstrate sound judgment in dealing with sensitive business matters with internal and external customers of all types. Must maintain confidentiality and accuracy of all information related to company finances and records, particularly, cost of goods purchased and sold.Ability and willingness to identify processes, tools and/or procedures that may be improved upon to improve the workplace and outcomes for our customers.Ability to communicate with all levels of management and employees at a high skill level and speak effectively in front of groups. Communication can include, but is not limited to: in-person (verbal and non-verbal), written, e-mail, telephone, and public speaking to medium size groupsStrong focus, planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, and do what is necessary to meet deadlines, while maintaining a high degree of attention to detail and accuracy.Ability to function independently, as part of a team, and as a leader within your own sales cohort with a positive attitude, strong work ethic and commitment to excellence.Ability to think and respond quickly, positively, and professionally to constantly changing circumstances.Ability to appropriately manage stress and interact with others.Working ConditionsThe primary working conditions are at the sales counter of one of PARR’s retail locations.Physical RequirementsAbility to sit and/or stand for extended periods of timeAbility to work indoors in a normal office environment for an entire dayMust be able to grasp, talk, hear, and operate a computer and keyboardMust be able to lift/push/pull up to 50 pounds and carry objects 50 feetMust be able to work outdoors in all weather conditionsBoth local and overnight travel may be requiredWe know that without great people, we can't be a great company. Voted as one of the \"Top Places to Work\" by the Oregonian for the 3rd year in a row, we offer industry-leading benefits:Everyone starts earning 2 weeks of vacation per year on day 1, and gains an additional day every year worked up to 4 weeks offEmployee paid sick days7 holidaysStandard medical plan with a very low $1,000 deductibleDental, Vision, EAP (Employee Assistance Program)Massage, Chiropractic and Acupuncture coverageFSA (Flexible Spending Account) and Childcare pretax spending programsFootwear subsidy through boot vendor after 90 days of employmentUp to 50% match on the first 6% you contribute to your 401(k) after 1 year of employment and fully vested at the end of your 3rd yearIn addition to the 401(k) match, there a 3% profit share contribution to the 401(k), with Board approvalTuition reimbursement (up to $2,500/year)Annual profit sharing (every full time employee who worked the full year earned a minimum of $525 for the 2024 year)$1,000 referral bonusPARR Promotes!We have a transparent pay structure, and love to promote from within. Our current CEO started with the company as a driver and by being open to change and a self-starter he climbed the ranks to the role he has today. There are many members of our management team who started their careers in our entry-level positions. If you're willing to work hard, there's no reason you won't earn regular merit increases and promotions. There is A LOT of opportunity - PARR is growing fast!We value our employees like family and are constantly working to provide a safe place to work for our employees. Most of our locations are not open past 5 and all our locations are closed on Sundays.Our company mission is Legendary Service through Teamwork, and we take that seriously. When you join our team, you're joining a family owned company that's been in business for 90 years, with a well-established reputation as a leader within the building material supply industry in the United States.