Counter Sales

SRS Distribution Inc.; Las Vegas (NV); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive weekly/bi‑weekly pay

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Job summary

SRS Distribution Inc. is seeking a Counter Sales associate at Heritage Pool Supply in Las Vegas to deliver exceptional customer service, process orders, and support logistics for timely deliveries.

The role emphasizes accurate pricing, product recommendations, and efficient order entry. Requires strong communication, basic computer skills, and ability to lift heavy loads; overtime may be required during peak season.

Qualifications

• Prior experience in a customer service or sales role is preferred.
• Experience with customer relationship management focusing on satisfaction, retention and loyalty.
• Proficiency in basic computer operations and internet navigation.
• Experience or familiarity with point‑of‑sale systems and order entry procedures.
• Clear, courteous communication in person, on the phone, and via email.
• Effective problem‑solving skills for customer inquiries and issues.
• Ability to lift up to 75 lbs regularly, and 50 lbs repetitively.
• Ability to work in warehouses and outdoor environments.
• Honest, respectful demeanor toward customers and colleagues.
• Willingness to work overtime during peak season.
• Ability to pass a pre‑employment drug test.

Responsibilities

• Provide exceptional customer service by interacting with clients via phone, email, and in person.
• Maintain a courteous, professional demeanor at all times.
• Process and manage customer transactions at the sales counter using the company’s computer system.
• Deliver product recommendations and pricing information tailored to customer needs.
• Create detailed sales orders and quotes using customer measurements.
• Coordinate and schedule truck deliveries with precision.
• Participate in cycle counts, order picking, staging, replenishment, and shipping/receiving.
• Communicate customer needs and special order requests with management and team.
• Maintain a clean and organized work environment and ensure safety standards.
• Collaborate with warehouse and sales teams to ensure efficient operations.

Skills

Customer service

Communication

Multitasking

Sales

Office computer skills

Order entry

Education

High school diploma

Associate degree in Business Administration

Tools

POS system

Forklift operation

Job description

Position Purpose

The Counter Sales role is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines. By demonstrating professionalism, honesty, and respect, this role helps deliver an exceptional customer experience and reinforces the Heritage Family of Companies reputation for quality and reliability.

Key Responsibilities

• Provide exceptional customer service by effectively interacting with clients through phone, email, and in‑person consultations.
• Maintain a courteous and professional demeanor at all times.
• Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
• Deliver expert product recommendations and pricing information, tailoring solutions to meet customer needs and maximizing sales potential.
• Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy.
• Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction.
• Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.
• Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.
• Maintain a clean and organized work environment, promoting operational efficiency and adherence to safety standards.
• Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service.
• Maintain clear and effective communication with management and colleagues, executing duties with a focus on organizational goals and customer satisfaction, in alignment with company policies and objectives.
• Other duties as assigned.

Minimum Qualifications

• Prior experience in a customer service or sales role is preferred.
• Experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty.
• Proficiency in basic computer operations and internet navigation.
• Experience or familiarity with point‑of‑sale systems and order entry procedures.
• Demonstrated ability for clear and courteous communication in person, over the phone, and via email.
• Effective problem‑solving skills and resourcefulness in responding to customer inquiries and issues.
• Capability to handle physical demands, including lifting up to 75 lbs regularly, and 50 lbs on a repetitive basis.
• Ability to work in varied conditions, including warehouses and outdoor environments.
• Honest, respectful, and courteous demeanor towards all customers and colleagues.
• Willingness and ability to work overtime as needed during the peak season.
• Capability to pass a pre‑employment drug test.

Preferred Qualifications

• Bilingual proficiency in English and Spanish.
• Previous experience with irrigation or landscaping products.
• Forklift operation experience.
• Demonstrated capability to drive sales outcomes and achieve personal and team goals through excellent customer service and product knowledge.
• Comprehensive understanding of landscaping materials, tools, and trends.
• Familiar with inventory processes, including cycle counts and stock replenishment.
• Advanced skills in utilizing retail point‑of‑sale systems and common software applications.
• Current forklift certification and other relevant qualifications that enhance operational efficiency and safety in warehouse and shipping environments.
• Ability to adapt to changing job requirements and manage multiple tasks effectively in a high‑paced environment.

Minimum Education

A high school diploma or equivalent is required.

Preferred Education

An Associate Degree in Business Administration or a related field is considered advantageous.

Minimum Years of Work Experience

Minimum of 2 years of relevant work experience.

Certifications

While certifications are not required for the position, the following are preferred:

• Forklift Operator Certification – valid certification demonstrating proficiency in safely operating forklifts.
• CPR and First Aid Certification – certification indicating the ability to respond to potential emergency situations.

Competencies

Demonstrates an unwavering commitment to customer satisfaction through attentive, courteous, and respectful interactions; exhibits clear, concise, and efficient communication; maintains a clean environment; efficiently manages multiple tasks; utilizes basic computer and internet skills; pays meticulous attention to detail; develops foundational understanding of company product offerings; identifies and resolves problems; engages positively with team members.

Job Location

Heritage Pool Supply – Las Vegas
3721 Meade Ave
Las Vegas, NV 89102

Benefits

• Competitive weekly/bi‑weekly pay; discretionary bonuses.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Paid time off (vacation, sick, volunteer, holidays, birthday, floating).
• Medical/dental/vision.
• Flexible spending accounts.
• Company‑paid life and short‑term disability; optional long‑term disability and additional life insurance.
• Safety program with bonuses for drivers.
• Employee referral bonus program.

Equal Employment Opportunity

As an Equal Employment Opportunity (EEO) employer, SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at 855‑556‑3221 or email [e-mail] with the nature of your accommodation request and include the business name, location and title of the job opening. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.