Counter Sales

Munchsupply; Derry (NH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Life and disability insurance

HSA/FSA options

Paid time off

Weekly pay

Job summary

mSupply is seeking a Counter Sales professional at our Derry, NH location to deliver exceptional customer service in-person and via phone and email. You will support branch operations through order fulfillment, merchandising, and will-call assistance, handling product inquiries, returns, and inventory management using our systems.

The role requires a high school diploma, at least three years of customer service experience, proficiency with MS Office, and strong numerical skills.

Qualifications

• High school diploma or GED equivalent.
• Minimum 3 years of customer service experience.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Strong aptitude for numerical analysis and mathematical operations.
• Skilled in office technology, including computers, scanners, phones, and virtual meeting tools.

Responsibilities

• Provides exceptional customer service through timely, professional communication and resolution of inquiries.
• Manages pricing, product availability, and order status via phone, email, fax, and in-person interactions.
• Processes orders, coordinates deliveries, and ensures accurate and timely fulfillment.
• Maintains strong, solutions-oriented relationships with customers, vendors, and internal teams.
• Performs general warehouse duties while maintaining a clean, safe, and organized environment.
• Maintains proficiency in company systems for data entry and queue updates.

Skills

Customer service experience

Numerical analysis

Office tools

Virtual meeting tools

Education

High school diploma or GED

Tools

MS Office

Job description

Do you love working with talented people? So do we!

Our team is growing and we’re looking for best-in-class talent. We value experienced, career-minded employees who focus on teamwork, professionalism and an unparalleled commitment to customer service. We offer full-time employees a competitive benefits package that includes health, dental and vision insurance, along with life and AD&D insurance, 401k plans, vacation time and more.

Browse positions available at mSupply and throughout our HVAC, plumbing and appliance parts business units nationwide. Use the filters to narrow by department, business unit or location.

Location: Derry, NH

Remote Status: On-Site

Job Id:3843-TAS

# of Openings:1

About mSupply TM
mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network.

With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping. Its family of brands is focused on making sure customers always get the Right Products. Right Now.™ For more information, visit mSupply.com.

About Total Air Supply
Total Air Supply has served the New England HVAC market since 1975. Based in Derry, N.H., with additional locations in Nashua and Manchester, the company offers equipment, parts, ductwork and custom metal fabrication. Top brands include Goodman, Amana, Daikin and more. For more information, visit totalairsupply.com.

Job Summary

The Counter Sales role delivers exceptional customer service through in-person, phone, and digital channels while supporting branch operations through order fulfillment, merchandising, and will-call assistance. This position also handles product inquiries, returns, and inventory management using company systems and tools.

Job Duties & Responsibilities

• Provides exceptional customer service through timely, professional communication and resolution of inquiries.
• Manages pricing, product availability, and order status via phone, email, fax, and in-person interactions.
• Processes orders, coordinates deliveries, and ensures accurate and timely fulfillment.
• Maintains strong, solutions-oriented relationships with customers, vendors, and internal teams.
• Completes all required training and applies knowledge effectively across branch operations.
• Performs general warehouse duties while maintaining a clean, safe, and organized environment.
• Uses appropriate PPE and conducts routine safety checks on equipment.
• Communicates task status and updates with management throughout the workday.
• Monitors and responds promptly to customer queues to ensure efficient service.
• Sorts, stocks, and labels products accurately per established procedures.
• Inspects returned and damaged goods for accuracy and condition.
• Applies basic product knowledge to assist customers and support sales.
• Sets up and maintains merchandise displays in line with company standards.
• Adheres to inventory procedures for accurate tracking and reporting.
• Verifies shipments and promptly reports discrepancies or errors.
• Maintains proficiency in company systems for tasks such as data entry, messaging, documentation, and queue updates.
• Performs additional duties and responsibilities as assigned to support evolving organizational needs.

Qualifications

• High school diploma or GED equivalent.
• Minimum 3 years of customer service experience.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Strong aptitude for numerical analysis and mathematical operations.
• Skilled in office technology, including computers, scanners, phones, and virtual meeting tools.

Physical Demands & Work Environment

This position may require over 40 hours per week and includes regular physical activity such as:

• Lifting 25–50 lbs for up to 5 hours per day.
• Operating forklifts and material handling equipment for up to 6 hours daily.
• Frequent bending, squatting, kneeling, reaching, and twisting.
• Prolonged use of hands, arms, and feet.
• Periods of sitting, standing, and walking throughout the shift.

What We Offer

We prioritize your well-being from day one with a comprehensive benefits package that includes:

• Medical, dental, vision, and prescription coverage effective immediately
• 401(k) plan with company contributions
• Life insurance and short- and long-term disability coverage
• HSA/FSA options and an Employee Assistance Program (EAP)
• Paid time off, including vacation, holidays, and personal days
• Weekly pay, employee discounts, and more

Equal Employment Opportunity & Pre-Employment Requirements

mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.

We are committed to providing reasonableaccommodationsfor qualified individuals with disabilities and to applicants withsincerely heldreligious beliefs,in accordance withapplicable law. To request a reasonable accommodation, [e-mail].

Final offers of employment may be contingent upon completion of job-related pre-employment checks and screeningspermittedby law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted todetermineinsurability. This employerparticipatesin E-Verify to confirm employment eligibility in the United States.

CORPORATE
One City Place, Suite 400
St Louis, MO 63141
[phone]