Counter Parts Sales Representative

Fleetpride; Bristol (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

FleetPride, the nation's largest after-market distributor of heavy-duty truck and trailer parts, seeks a customer-focused sales associate to help customers by phone or in person, matching parts to needs and inventory to drive profitability.

Responsibilities include locating parts, quoting prices, handling returns, and offering related products to complete sales while maintaining clean displays and providing catalogs to customers.

Qualifications

• High School Diploma or equivalent required.
• MS Office proficiency (Excel, Word, Outlook) beneficial.
• Active listening, communication, time management and persuasion skills required.
• Service orientation with a customer-focused approach.
• Minimum 2 years of sales experience; heavy-duty parts experience preferred.

Responsibilities

• Assist customers by phone or in person to determine and obtain heavy-duty parts.
• Suggest related parts to provide full-service solutions.
• Locate ordered parts from central warehouse or branch.
• Determine sales prices according to company procedures.
• Handle warranties and credits per company policy.
• Process approved credits for returns and manage special orders.
• Maintain confidentiality of pricing lists and ensure displays are sales-friendly.
• Answer questions about products, prices, availability and features.
• Provide customers with current product catalogs and product knowledge.

Skills

Active Listening

Communication

Time Management

Persuasion

Service Orientation

Education

High School Diploma

Tools

MS Office

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Provide service to customers by phone or in person through sales of heavy-duty parts in accordance with identified customer needs and availability of parts in order to make a profit for FleetPride.

DUTIES & RESPONSIBILITIES

• Help determine and obtain heavy duty parts for customers as requested by phone or in person.


• Suggest sale of related parts for full service.


• Locate and obtain ordered part for customer from central warehouse or branch.


• Determine sales price for customers for each sale in accordance with company procedure.


• Handle warranty or defective parts for customers in accordance with company procedure.


• Write up approved charge sale in accordance with company procedure.


• Special order parts on an emergency basis when necessary and appropriate.


• Process approved credits for customer when merchandise is returned.


• Maintain confidentiality of pricing lists and structures as required by company procedure.


• Answer customers’ questions about products, prices, availability, and product features.


• Provide customers with current product catalogs.


• Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.


• Ensure that counter parts area is clean and in order.


• Ensure that display areas encourage sales.

EDUCATION AND SKILLS

• High School Diploma (or GED or High School Equivalence Certificate


• Intermediate knowledge level of Windows XP (excel, word and outlook)


• Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.


• Communicating: Conveying information to others in an effective manner.


• Time management: Managing one’s time and the time of others.


• Persuasion: Persuading others to change their minds or behavior.


• Service orientation: Actively looking for ways to help people.

EXPERIENCE

• Minimum of 2 years’ experience in sales; sales of heavy-duty automotive parts preferred.

WORKING CONDITIONS

WORK ENVIRONMENT Inside/Outside Conditions, Varied Temperature Changes, Minimal Chemical Hazards, Vibration, Dust, Vehicle Noise

PHYSICAL DEMANDS AND EQUIPMENT

The information to follow identifies the average physical demands for the job role. This form is included with the job description to inform the necessary physical requirements for the Job. This is general guidance; site specific physical demands could be different: Lifting up to 50 pounds, squatting, bending, climbing ladders/stairs, reaching above/below shoulders, walking, twisting, sitting, standing, carrying up to 50 pounds.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Headquartered in Irving, TX, FleetPride is the nation’s largest distributor of heavy duty parts and service in the independent heavy duty aftermarket. FleetPride’s sophisticated network of over 450 locations, more than 110 service centers, and six distribution centers ensures customers get the parts and services they need, when and where they need them. We also offer heavy duty expertise with some of the best and brightest people in the industry. FleetPride offers career opportunities for self-motivated professionals and now boasts more than 5,500 experts who are empowered and driven to create tailored solutions and solve problems for each customer’s unique needs.