Counter & Guest Experience Specialist — New Location

Eli’s Restaurant Group; Danbury (CT); On-site; USD 19,000 - 25,000; Full time

Job summary

Eli’s Restaurant Group is opening a new location in Danbury, CT and seeks friendly Counter People to guide guests through the ordering process. You will provide knowledgeable, energetic service in a fast-paced setting while upholding brand standards and ensuring guest satisfaction.

The role focuses on accurate order entry, allergy awareness, and collaboration with kitchen staff to deliver a great guest experience during a busy shift.

Qualifications

• Minimum 1 year counter experience in a high-volume environment.
• Excellent communication and interpersonal skills.
• Able to multitask and work in a fast-paced setting.

Responsibilities

• Oversee and guide guest’s complete food ordering experience.
• Provide knowledgeable, approachable, efficient, energetic, and thoughtful service at all times.
• Maintain knowledge of all menu items, ingredients, and preparation.
• Notify kitchen and management of guest allergies.
• Explain the service style and what guests can expect when meals are ready.
• Adhere to all company service standards and protocols.
• Confidently use the POS system for orders and payments.
• Ensure guests are charged correctly and receive proof of payment.

Skills

Counter experience

Communication skills

Team collaboration

Attention to detail

Job description

Eli’s Restaurant Group is opening a new location in Danbury, CT and seeks friendly Counter People to guide guests through the ordering process. You will provide knowledgeable, energetic service in a fast-paced setting while upholding brand standards and ensuring guest satisfaction.

The role focuses on accurate order entry, allergy awareness, and collaboration with kitchen staff to deliver a great guest experience during a busy shift.