COUNTER CLERK (46452)

Jimbo's; Escondido (CA); On-site; USD 54,443,000 - 65,904,000; Full time

Job summary

Jimbo's in Escondido, CA is seeking a friendly counter associate to serve customers across hot and cold cases, sandwich station, bakery, and juice bar. You will handle inquiries, orders, and returns while maintaining attractive display cases.

This role requires good communication, multitasking, and a customer-first attitude. Experience in customer service and knowledge of health regulations are valued; a Food Handler’s certificate must be obtained within 10 days of employment.

Qualifications

• Understand the importance of handling allergen containing products.
• Ability to prioritize and handle several tasks at once.
• Follow Department of Health regulations and obtain a Food Handler’s Certificate within 10 days of employment.
• Friendly, outgoing personality with strong communication skills.
• Previous customer service experience and ability to work under stress.

Responsibilities

• Proactively assist customers within the Customer Service Standards.
• Work at any service counter station (hot/cold/sandwich/bakery/juice bar) and any shift.
• Set up the cold case at opening and refresh by 5:00 pm, maintaining setup.
• Present and package merchandise per customer requests to maximize sales and minimize shrink.
• Maintain clean, sanitary work areas and follow health regulations.
• Operate deli equipment safely and record samples, demos, and waste as required.
• Coordinate with Kitchen staff and other Deli members to achieve department goals.
• Know store layout to guide customers and attend department meetings.

Skills

Friendly personality

Strong communication skills

Previous customer service experience

Ability to multitask

Stress tolerance

Job description

Job Details

Job Location: 02 ESCONDIDO - ESCONDIDO, CA 92025

Salary Range: $19.00 - $23.00 Hourly

Job Shift: Any

Job Category: Counter

General Purpose: To provide customer service in a friendly and professional manner that consistently follows the Customer Service Standards, to maintain a high level of customer satisfaction by properly handling all inquiries, orders, special orders and returns, and to maintain the appearance and quality of the food in the display cases.

Essential Duties:

• Proactively assist customers within the guidelines outlined in our Customer Service Standards.
• Effectively work any station on the service counter (hot case, cold case, sandwich station, bakery, juice bar), and any shift (opening, mid, closing).
• Set-up cold case by store opening and then reset/refresh it by 5:00 pm maintain proper case set up throughout the day.
• Effectively portion, present, and package merchandise according to customers’ requests and in a way that minimizes shrink and maximize sales.
• Develop and maintain an understanding of the products you are selling/serving.
• Maintain a clean, appealing, and sanitary work area in accordance with Health Department regulations.
• Operate and sanitize all Deli equipment in a safe and proper manner.
• Follow portion guidelines, and properly record all samples, demo product, and waste.
• Preserve an open level of communication and cooperation with all Kitchen staff and ask for assistance on the Counter when necessary.
• Foster a teamwork environment by cooperating with all Deli staff to achieve the goals of both the Kitchen and Counter.

Other Responsibilities:

• Know store layout/product location to refer the customer to the appropriate aisle when asked.
• Attend scheduled Deli Department meetings and all store meetings.
• Assist other team members in achieving the goals of the department and the store.
• Adhere to all Deli Department and store policies as outlined by the Deli Managers, Staff Member Handbook and Injury and Illness Prevention Plan.
• Maintain clean and neat appearance in compliance with Dress Code policy.

QualificationsQualifications:

• Ability to understand and follow Department of Health regulations and needs to complete Food Handler’s Certificate within 10 days of employment.
• Understand the importance of the handling of allergen containing products.
• Ability to prioritize and handle several tasks at once.
• Friendly, outgoing personality.
• Previous customer service experience.
• Strong communication skills.
• High tolerance for stress.
• Capable of responding to situations in a timely manner.

Physical Demands:

• Ability to lift and carry up to 50 lbs throughout any assigned shift unassisted.
• Ability to stand and walk for extended periods of time.
• Ability to climb and balance on a step stool/ladder.
• Ability to stoop, kneel and crouch.
• Ability to sustain repetitive arm and hand motion.

Work Environment:

• Ability to work under a variety of conditions and temperatures, wet and dry, for extended periods of time.
• Ability to work safely around kitchen machinery and sharp knives.