Counter Clerk

Thompson Tractor Company; Tuscumbia (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Thompson Tractor Company is seeking a Counter Clerk to create customer and internal orders, in a parts department setting. The role requires familiarity with machinery, including lift trucks, and participation in on‑the‑job and e‑learning training.

The position emphasizes teamwork, customer service, and efficient problem solving. Responsibilities include processing orders, assembling hydraulic hoses, ensuring correct hose sizes, and operating material handling equipment safely.

Qualifications

• Shipping or parts operations experience preferred.
• Basic typing skills required.
• Strong customer service orientation and teamwork.

Responsibilities

• Accurately process and complete parts orders with minimal supervision
• Assemble hydraulic hoses without supervision
• Identify hydraulic hose and fitting size and type; build replacement hoses to match specifications
• Operate all material handling equipment in a safe manner
• Respond appropriately to customer demands
• Maintain valid driver’s license and material handling equipment operator certifications
• Attend to afterhours call schedule as required
• Mentor other parts department employees as needed
• Other duties assigned by management as needed

Skills

Written communication

Telephone communication

Verbal communication

Basic computing

Education

High school diploma or equivalent

Job description

Position Summary

The Counter Clerk is responsible for creating customer and internal orders, working both independently and on a team. The Counter Clerk must be familiar with machinery, including lift trucks and allied products. Extensive on the job training and e-learning must be successfully completed. The Counter Clerk will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner. The Counter Clerk will advance in classification as attitude, skill level, and job performance allows.

• Accurately process and complete parts orders with minimal supervision
• Assemble hydraulic hoses without supervision
• Identify hydraulic hose and fitting size and type; build replacement hoses to match specifications
• Operate all material handling equipment in a safe manner
• Respond appropriately to customer demands
• Maintain valid driver’s license and material handling equipment operator certifications
• Attend to afterhours call schedule as required
• Mentor other parts department employees as needed
• Other duties assigned by management as needed

Job Details

Description

The Counter Clerk is responsible for creating customer and internal orders, working both independently and on a team. The Counter Clerk must be familiar with machinery, including lift trucks and allied products. Extensive on the job training and e-learning must be successfully completed. The Counter Clerk will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner. The Counter Clerk will advance in classification as attitude, skill level, and job performance allows.

Essential Responsibilities & Expectations

• Accurately process and complete parts orders with minimal supervision
• Assemble hydraulic hoses without supervision
• Identify hydraulic hose and fitting size and type; build replacement hoses to match specifications
• Operate all material handling equipment in a safe manner
• Respond appropriately to customer demands
• Maintain valid driver’s license and material handling equipment operator certifications
• Attend to afterhours call schedule as required
• Mentor other parts department employees as needed
• Other duties assigned by management as needed

Qualifications

Education

• High school diploma or equivalent

Experience

• Work experience involving shipping or parts operations related tasks is preferable. Experience using personal computers and basic typing skills are required. Candidates must possess the ability to quickly acquire the following required Skills and Competencies:

Skills and Competencies

• Written communication skills
• Telephone and verbal communication skills
• Basic computing skills

Job Training

• Area specific parts operations training
• OSHA required training
• Material handling equipment operator certification
• Compliance training

Safety Summary

Working Conditions

Work is normally performed in a Parts Department environment. Limited exposure to physical risk and weather conditions is associated with this position. Sitting for extended periods of time is often required.

Physical Requirements

• Speaking
• Listening
• Writing
• Typing
• Reaching
• Kneeling
• Standing
• Grasping
• Stooping
• Lifting items up to 75 lbs.
• Climbing on ladders
• Operating material handling equipment

Job Hazards

• Slipping, tripping, falling
• Potential harm from operating office equipment
• Back and neck strain

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.