Counter Associate- Pro Wood Finishes

PSE Group; Rockville (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Weekends off

Weekday schedule 7:00am-3:30pm

401(k) match

Medical, Dental & Vision

Company paid life and disability

3 weeks PTO

Competitive compensation

Great work environment

Job summary

Pro Wood Finishes, a PSE Group company, seeks a Counter Associate/Representative to handle customer service, walk-in sales, and order processing in a retail environment. You will engage with automotive and specialty coatings customers and support the inside sales team while ensuring accurate pricing and efficient order fulfillment.

The role emphasizes professional customer interactions, inventory control, and coordination with outside sales and logistics teams to maintain high service levels in

Responsibilities

• Performs customer service activities including receiving and entering of telephone orders, answering questions, and tracking order status and product shipments
• Performs counter sales serving in-store customers
• Prepares customer orders for delivery/pick-up (aprons and gloves provided)
• Reconciles inventory and stocks merchandise in store
• Provides sales support to outside sales team
• Maintains customer records and files, including accurate account setup and pricing
• Clean and maintain all areas and equipment as assigned.
• Conducts self in professional manner to ensure customers' quality and service expectations are met

Job description

Counter Associate/Representative

Pro Wood Finishes, a PSE Group Company, is seeking a Counter Associate/Representative. This position will be responsible for performing customer service activities within a store environment, selling product to walk-in customers and proactively calling preferred end-user customers. This role involves heavy focus on automotive and specialty coatings as well as associated products and equipment.

Why Work for Pro Wood Finishes, a PSE GROUP company?

• Weekends off
• Weekday schedule 7:00am-3:30pm
• 401(k) program with company match
• Generous benefits package for full time employees:
• Medical, Dental and Vision
• Company paid life and disability insurance
• 3 weeks Paid Time Off
• Competitive compensation program
• A great work environment with career advancement opportunities!

PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand's Industrial Coatings, United Sales Company, and Wyrick Company.

Job Duties

• Performs customer service activities including receiving and entering of telephone orders, answering questions, and tracking order status and product shipments
• Performs counter sales serving in-store customers
• Prepares customer orders for delivery/pick-up (aprons and gloves provided)
• Reconciles inventory and stocks merchandise in store
• Provides sales support to outside sales team
• Maintains customer records and files, including accurate account setup and pricing
• Clean and maintain all areas and equipment as assigned.
• Conducts self in professional manner to ensure customers' quality and service expectations are met

Additional Duties

• Full knowledge to perform duties of other role functions as assigned
• Assist with inside customer service, as needed, including servicing customers and/or processing their orders
• Answers in-coming telephone calls in a professional manner, answers all inquiries and/or take customers orders
• Properly dispose of waste materials and product in compliance with Company and Governmental regulations
• Additional duties assigned