Counter Associate

Midtown Athletic Clubs; Chicago (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Complimentary club membership

Associate discounts

Professional development support

Medical, dental, and vision insurance

401(k) retirement savings plan with 1:

Job summary

Midtown Athletic Club in Chicago seeks a friendly Counter Associate to enhance the member dining experience. This on-site, hourly role within the Food & Beverage team involves taking orders, preparing and delivering food and beverages, and delivering outstanding service with a genuine smile.

You will handle payments, keep a clean workspace, build relationships with members, and collaborate with teammates to ensure timely, high-quality service.

Qualifications

• Passion for helping others and delivering a great experience.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Positive attitude and willingness to support the team.
• Reliability and attention to detail when handling orders and transactions.
• Alignment with Midtown core values: Win together, Glass half-full, Passionate about helping others, Better than yesterday, and Kind.

Responsibilities

• Take and fulfill orders accurately while creating a positive, welcoming experience.
• Prepare and deliver food and beverages with attention to quality, consistency, speed, and presentation.
• Maintain a clean, safe, and organized workspace.
• Handle payments and transactions accurately and with integrity.
• Build relationships with members through friendly and consistent interaction.

Skills

Customer service

Communication

Teamwork

Fast-paced environment

Attention to detail

Reliability

Job description

About Midtown Midtown exists to inspire people to become their best selves through the power of movement, connection, and belonging. Founded in 1970, Midtown has grown from one tennis club in Chicago to owning and operating eight luxury athletic clubs across the United States and Canada.

Midtown is looking for a friendly and driven Counter Associate to enhance the member dining experience. In this role, you’ll create a welcoming, engaging experience through great food and beverage, thoughtful service, and genuine connection. Throughout the day, you’ll interact with members, anticipate their needs, and help them refuel, recharge, and feel genuinely taken care of. You enjoy connecting with people, collaborating with teammates, and are motivated by helping others. You play an important role in creating a space where members feel comfortable, supported, and excited to return.

Job Overview

• On site at a Midtown Athletic Club location.
• Hourly role within the Food & Beverage team.
• Individual contributor working in a fast-paced, member-facing environment.
• Supports order taking, food and beverage preparation, transactions, and member service.

How You’ll Contribute

• Take and fulfill orders accurately while creating a positive, welcoming experience.
• Prepare and deliver food and beverages with attention to quality, consistency, speed, and presentation.
• Maintain a clean, safe, and organized workspace.
• Handle payments and transactions accurately and with integrity.
• Build relationships with members through friendly and consistent interaction.

What You’ll Need to Succeed

• Passion for helping others and delivering a great experience.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Positive attitude and willingness to support the team.
• Reliability and attention to detail when handling orders and transactions.
• Alignment with Midtown’s core values:
• Win together
• Glass half-full
• Passionate about helping others
• Better than yesterday
• and Kind.

How You’ll Know You’re Successful

• Members feel genuinely welcomed, valued, and well cared for.
• Orders are accurate, timely, and high-quality.
• The workspace is consistently clean and organized.
• Transactions are handled correctly.
• Members return and engage with the team regularly.

Compensation & Benefits

Compensation Range: $16 - $18/hr. The final offered rate will be based on several factors, including but not limited to the candidate’s depth of experience, skill set, qualifications, and internal pay equity.

Some of the benefits offered to eligible team members include:

• Complimentary individual Midtown club membership
• Associate discounts, recognition programs, and professional development support
• Medical, dental, and vision insurance where applicable
• 401(k) retirement savings plan with company match
• Paid time off and paid parental leave
• Flexible Spending Accounts
• Life, AD&D, and disability insurance
• And more

Please refer to our benefits overview for full details: https://careers.midtown.com/about-us/benefits/

Interview Process Transparency

Within two weeks, the Hiring Manager will review your application. If your experience doesn't align with the needs of the role at this time, we will let you know. If we'd like to move you to the next step of the process, we'll reach out to schedule the first interview. You'll receive an update on your application within 48 hours of each interview. Please note that, depending on the specifics of the role, it may take up to a week to finalize offer decisions.

Midtown Athletic Club is an Equal Opportunity Employer. We are committed to building a team that reflects the communities we serve and to making employment decisions based on skills, experience, and business needs. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. MIDTOWN is an Equal Opportunity Employer.

About Our Company

We work at Midtown to inspire people to transform their lives—and we do our job well. Our members stay longer than any other major athletic club chain in North America because we are committed to providing resort-like environments, personal attention, and strong communities at every one of our clubs. We believe all three of those pillars start with attracting and growing rock star talent at every level of our organization.

Who We Want

We’re looking for people that share our core values: kind individuals who want to win together, see things as the glass half full, are passionate about helping others, and strive to always be better than yesterday.

Associate Benefits

• Complimentary club membership
• Discounts on Midtown products and services
• Access to hundreds of free courses for professional development
• Health insurance for eligible full-time associates (30+ hours a week)
• And more