Count Team Attendant - Tulsa

Osage Casinos; Tulsa (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

Osage Casinos in Tulsa, Oklahoma is looking for a dedicated individual to handle currency boxes and table game drop boxes efficiently. This role requires excellent guest service and the ability to count currency accurately while adhering to company regulations.

The ideal candidate will have prior experience in the gaming or customer service industry, be at least 18 years old, and have strong communication skills. You will ensure compliance with all regulations while providing great service to our guests.

Qualifications

• Must be 18 years of age or older.
• 6 months previous work experience required.
• Gaming, Hospitality, or Customer Service industry experience preferred.

Responsibilities

• Responsible for retrieval of currency boxes and table game drop boxes.
• Ensure accuracy of daily count operations.
• Provide excellent internal and external guest services.

Skills

English language proficiency

Mathematical skills

Customer service skills

Communication skills

Basic MS Office skills

Tools

MS Office

Job description

Overview

Responsible for retrieval of currency boxes and table game drop boxes, emptying drop boxes once they are delivered to the count room and ensuring accuracy of daily count operations.

MINIMUM QUALIFICATIONS:

• Must be 18 years of age or older.
• 6 months previous work experience required
• Gaming, Hospitality or Customer Service industry experience preferred
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Required to maintain a valid Driver’s License.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

Responsibilities

COMMUNICATION:

• Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
• Effectively communicates concerns and information to supervisor and listens to communication from supervisor.
• Effectively relates ideas for improvements to supervisor and management in accordance with chain of command.

DEPARTMENT OPERATIONS:

• The ability to handle and count currency.
• Sorts, counts and records contents of table game drop boxes, bill changers and currency drop boxes, according to set procedures
• Compares information contained in drop boxes to data stored on computer terminal and assists in reconciling drop.
• Ensures the integrity of all soft count transactions.
• Adheres to all policies and procedures relating to count and drop operations.
• Performs all other related and compatible duties as assigned.

GUEST SERVICE:

• Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.
• Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.

REGULATORY COMPLIANCE:

• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
• Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including, but not limited to, the state‑tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES:

• Read, write, speak and understand the English language.
• Read Company newsletters, work instructions, and departmental schedules.
• Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.)
• Protect the Company’s value by keeping information confidential.
• Perform assigned tasks under frequent supervision.
• Follow written and verbal instructions.
• Establish and maintain positive relationships with managerial staff, co‑workers, guests, and the general public. Work well alone or within a team.
• Communicate information and suggestions in oral and written form. Prepare written documents and complete reports as required.
• Utilize MS Office products at beginner to basic (create new documents, open/edit existing documents) skill level.
• Exercise reasonable judgment and seek guidance for decisions in a manner consistent with the essential job duties and responsibilities.
• See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests.
• Respond to inquiries or complaints from employees, guests, regulatory agencies, and others.
• Travel locally or between properties as needed.
• Maintain physical condition and stamina appropriate to performance of assigned duties.
• Update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks.
• Assists in retrieving currency boxes and table game drop boxes as assigned.
• Assists in bundling of currency.
• Performs all other related and compatible duties as assigned.
• May be required to prepare detailed daily, weekly, and monthly operating reports as required by the reporting senior.

PHYSICAL DEMANDS:

• The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or control for extended periods of time.
• Ability to sit, stoop, kneel, crouch, and crawl while performing duties.
• Ability to use hands to finger, handle, or feel. Ability to use arms to reach and lift above shoulders.
• Must have normal auditory and good verbal communication.
• Ability to lift upwards of 30 pounds. Ability to drag, push, or pull up to 150 pounds.
• Must engage in repetitive motion using wrists, fingers and hands.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT:

• Exposure to second‑hand smoke.
• Evening and weekend shifts may be required. Extended hours and irregular shifts may be required.
• Noise level in the work environment is moderate to high.
• The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.
• The employee may be exposed to risks associated with the use of tools/machinery.