COUNT ROOM ASSISTANT MANAGER

ViziRecruiter,LLC.; Baton Rouge (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

A leading entertainment company in Baton Rouge is seeking a Count Room Supervisor. Responsibilities include supervising staff, managing schedules, and ensuring budget compliance. The ideal candidate has an associate degree or relevant experience, excellent communication skills, and the ability to handle a high-volume environment. This position offers a competitive total rewards package and opportunities for career growth.

Qualifications

• Must be at least 21 years of age.
• Minimum of two years’ experience in count operations or similar functions.
• Ability to work high volume days, nights, holidays, and weekends.
• Excellent written and verbal communication skills.

Responsibilities

• Supervise and manage staff in the Count Room.
• Create effective schedules while maintaining labor costs.
• Assist in the budget process for the department.
• Support budgeting process and report budget concerns to manager.
• Ensure compliance with regulatory and internal controls; maintain confidentiality.

Skills

Excellent written and verbal communication skills

Ability to resolve problems diplomatically

Proficient in Microsoft applications (Excel, Access, Outlook, Word)

Customer service

Microsoft Excel

Communication skills

Staff development

Education

Associate degree or equivalent experience

2+ years count operations experience

Tools

Excel

Word

Outlook

Job description

Introduction

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual\'s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members\' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Assists in supervising and managing staff in the Count Room. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
• Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines.
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Maintains daily drop schedule and responsible for the approval process of the drop schedule.
• Ensure soft currency is accounted for and recorded in accordance with company policies and procedures.
• Manually counts large amounts of currency.
• Reviews and compiles reports generated by Count. Reports concerns and inaccuracies to Manager.
• Ensures company assets are properly accounted for and secured.
• Accounts for all table games documentation as it relates to the Count Team.
• Oversees the maintenance of machinery used in count room operations. Repairs machinery as needed. Escalates requests for repair to Manager and requests repairs in absence of Manager.
• Ability to function with secured access for ingress/egress to count room.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Associate degree from accredited college or university; or one to three years of related experience and/or training; or equivalent combination of education and experience. Must have minimum of two years’ experience in count operations or similar functions.
• Must have excellent written and verbal communication skills.
• Must be able to work high volume days, nights, holidays, and weekends, as needed.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
• Must be proficient in Microsoft applications (Excel, Access, Outlook, and Word).
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to perform Count Team Member job function as needed.
• Ability to understand and perform duties in accordance with department, property and company policies and standards, State Gaming Board requirements, Sarbanes-Oxley, and Internal Controls.

SUPERVISORY RESPONSIBILITIES

This job has supervisory responsibilities.

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Must possess a valid driver’s license and have acceptable driving history as determined by Penn Entertainment’s auto insurance carrier.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Must be able to stand for extended periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.