Counselor - M-F 9a-5p - Spanish speaking is required

Family Health Center at NYU Langone; New York (NY); On-site; USD 43,000 - 52,000; Full time

Job summary

Family Health Centers at NYU Langone is seeking a Counselor to join the team, Monday–Friday 9a-5p. The role provides assessment, case management, and support to patients with gestational diabetes to ensure healthy outcomes for mothers and babies.

The Counselor connects eligible patients with medically tailored meals, educates on managing conditions, assists with remote patient monitoring, and helps navigate health systems and resources. Fluency in Spanish is required.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• 1+ year relevant experience and ability to plan and manage.
• Knowledge of public benefits; experience with immigrant communities.

Responsibilities

• Screen patients for social drivers of health and refer eligible patients to services.
• Enroll eligible patients in remote patient monitoring and educate on equipment use.
• Advocate for patients to overcome barriers including language, transportation, and insurance.
• Maintain electronic records and compile statistical data per department standards.
• Conduct outreach to patients meeting eligibility criteria and maintain caseload.
• Collaborate with the research team to support project outcomes.
• Provide assistance with benefits, entitlements, and housing as needed.

Skills

Spanish speaking

Public benefits knowledge

Immigrant community engagement

Education

High School Diploma or equivalent

Bachelor's degree preferred

Job description

Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation's largest dental residency program, and New York State's largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

Learn more about Family Health Centers at NYU Langone, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X, YouTube and Instagram.

Position Summary

We have an exciting opportunity to join our team as a Counselor - M-F 9a-5p - Spanish speaking is required. In this role, the successful candidate The Counselor is responsible for providing assessment, case management, and assistance to patients with gestational diabetes to ensure healthy outcomes for themselves and their children. This includes connecting eligible patients to medically tailored meals, providing education on management of health condition, and assisting patients in navigating systems and resources. Additionally the counselor will assist patients in enrolling in remote patient monitoring to help them and their providers to monitor their health conditions. Excellent engagement skills and ability to work with individuals and families.

Job Responsibilities

• Attend trainings and/or webinars as assigned.
• Screen patient for social drivers of health if not already screened.
• Refer eligible patients for medically tailored meals and for other needed services.
• Enroll eligible patients in remote patient monitoring and provide education on how to use equipment.
• Advocate for patients when barriers to care exist including language and literacy barriers, access to transportation, problems with insurance coverage, child care problems, appointment scheduling conflict, etc.
• Make referrals to external and internal programs that provide food, shelter, clothing, legal services, educational services etc
• Collaborate with members of the research team to work towards completion of project outcomes.
• Assist patients and their families with benefits, entitlements, and housing as well as any other identified needs that impact patients physical health and emotional well-being.
• Maintain electronic records and compile statistical data in accordance with the department standards. Complete documentation within required time frames.
• Conduct outreach to patients that meet eligibility criteria
• Maintain caseload size established by the department and meet monthly outreach and engagement productivity requirements.
• Performs other duties as assigned or volunteered in alignment with NYULMC mission, goals and values.
• Prepare for and participate in any individual or team meetings/supervision as required by the department
• Utilize necessary web based applications and other technologies on a variety of platforms to address population management goals and departmental needs.

Minimum Qualifications

To qualify you must have a High School Diploma or equivalent required. Bachelor's Degree preferred. 1+ years relevant experience working, ability to plan and manage. Knowledge of public benefits. History of immigrant community engagement.

Preferred Qualifications

Good interpersonal skills. Attention to detail.

Qualified candidates must be able to effectively communicate with all levels of the organization. Family Health Centers at NYU Langone provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

Family Health Centers at NYU Langone is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

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NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $42,783.13 - $52,000.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here