Counselor II / Mobile Crisis Call Center (Charleston)

State of South Carolina; Charleston (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Long-term disability and life保险

15 days annual vacation leave

15 days sick leave per year

13 paid holidays

Parental Leave

Job summary

The State of South Carolina is seeking a Counselor II for the Office of Mental Health in Charleston to provide crisis intervention and telephonic triage for callers at the Mobile Crisis Call Center. The role emphasizes culturally competent responses, collaboration with emergency services, and adherence to state policies.

Under supervision, you will handle follow-up calls, coordinate with 988/911, and deploy mobile crisis teams statewide when necessary.

Qualifications

• Bachelor's degree in guidance, counseling, or the social sciences required.
• Master’s or Doctorate degree in psychology, social work, counseling or related behavioral discipline preferred.

Responsibilities

• Provide quality responses to Mobile Crisis Call Center callers in a culturally competent manner.
• Improve communication and procedures within the emergency services continuum of care.
• Maintain documentation in accordance with QA and policy requirements.
• Demonstrate teamwork and collaboration within the Center and community.
• Operate efficiently and stay organized.
• Meet Quality Assurance standards and comply with all policies and regulations.

Skills

Crisis intervention

Telephonic triage

Cultural competence

Documentation

Collaboration

Multi-tasking

Education

Bachelor's degree in guidance, counseling, or social sciences

Master’s or Doctorate in psychology/social work/counseling

Job description

Job Responsibilities

Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking a Counselor II who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Charleston Dorchester Mental Health Center, 2125 Charlie Hall Blvd Charleston, SC 29414.

Under the Team Leader, you will be responsible for answering incoming calls to Mobile Crisis Call Center and providing telephonic triage, crisis intervention services, collaborating with 988 / 911, screening, and consultation in a culturally competent manner. Clinicians may be responsible for making follow-up calls, as well as connect with other emergency services and first responders. Clinicians are responsible for deploying mobile crisis teams statewide when telephonic safety planning is not a viable option.

Responsibilities For The Counselor II

• Provide a quality response in culturally competent manner to callers of the Mobile Crisis Call Center.
• Improve/follow communication, collaboration, and procedures in support of the emergency services continuum of care.
• Knowledgeable of and accountable for documentation expectations.
• Demonstrate recognition of the importance of collaboration and teamwork within the Center and community.
• Operate in an efficient and organized manner.
• Retain overall responsibility for meeting Quality Assurance standards.
• Comply with all OMH/CDMHC policies and protocols, applicable Quality Assurance, Corporate Compliance, Cultural Competence, and CARF policies, procedures and regulations and all Federal and State laws as well as attend all trainings classified as mandatory by Federal and State regulations.

Minimum and Additional Requirements

• A bachelor's degree in guidance, counseling, or the social sciences and professional experience in human services or social services programs.

Additional Requirements

• This position requires the ability to bend, stoop, climb, drive from location to location, and lift up to 5 pounds.
• This is an essential position and may require some after-hours work to help fill in when staff are out and/or position could be designed for after-hours or weekends.

Preferred Qualifications

• A Master’s or Doctorate degree from an accredited program, university, or college in psychology, social work, counseling, marriage and family counseling or other behavioral discipline deemed equivalent by BHDD.

Post Hire, Employees Must

• Have working knowledge of mental health principles and practices; experience working and/or education in the mental health field; good listening skills.
• Have working knowledge of basic health and welfare services provided by other agencies in the community.
• The ability to multi-task; remain calm in a crisis; good writing skills.
• Ability to screen, assess and consult with callers.
• Experience in the crisis continuum of care a plus

Available Shifts

4:00 pm - 12:00 am Monday - Friday

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
• State Retirement Plan (SCRS)
• State Optional Retirement Program (State ORP)
• Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.