Counselor Assistant (Multiple Locations)

BestSelf Behavioral Health; Buffalo (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Generous paid time off

Health insurance options

Professional license/certification fee

Job summary

BestSelf Behavioral Health in Buffalo, NY seeks a Counselor Assistant to support counseling staff in a Certified Community Behavioral Health Clinic. You will help organize clinical/medical records, complete supportive documents, and provide general support to counselors.

The role emphasizes teamwork, strong organization, and the ability to learn new tasks quickly. Bilingual English/Spanish or other languages are strongly encouraged. Non-Exempt with a pay rate of $18.00 per hour.

Qualifications

• High School Diploma or GED required.
• Experience coordinating between multiple people or entities preferred.
• Ability to learn and execute new tasks and processes.
• Strong organization and time-management skills.

Responsibilities

• Assist in coordinating communication regarding care between clinical team, prescribers, and nursing staff.
• Monitor and contact clients, including high-risk individuals, with no recent contact or no next appointment scheduled.
• Reach out to collaterals and outside providers to request information.
• Assist counselors in obtaining resources for group and individual sessions.
• Obtain toxicology and lab reports for counselors.
• Help complete court reports and other clinical paperwork.
• Coordinate and schedule necessary appointments.
• Prepare documentation such as discharges for counselors.

Skills

Coordination experience

Organization

Communication

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

Counselor Assistant (Multiple Locations)

FLSA Status: Non-Exempt

Pay Rate: $18.00

SUMMARY OF DUTIES

Responsible for supporting counseling staff in the Certified Community Behavioral Health Clinic. Will provide supporting duties including requesting and organizing clinical/medical records, completing supportive documents for counseling staff, providing support to counselors as needed.

RESPONSIBILITIES

• Assists in coordinating communication regarding care between clinical team, prescribers, and nursing staff
• Monitoring and contacting clients, to include those identified as high risk, with no recent contact or no next appointment scheduled
• Reaching out to collaterals and outside providers (PCP, insurance companies, inpatient, and detox facilities) involved in client care to request information
• Assists counselors in obtaining resources needed for group and individual sessions
• Obtains toxicology and lab reports for counselors
• Helps to complete court reports, completion of paperwork and other clinical data needed
• Coordinates and schedules necessary appointments
• Prepare/Stage documentation such as discharges, for counselors to complete
• Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.
• Performs all other duties as assigned.

QUALIFICATIONS

• High School Diploma or GED
• Some knowledge/experience with coordinating and collaborating between multiple person(s) or entities
• Ability and flexibility to learn and execute new tasks and processes
• Ability to ask for support and/or clarification when needed
• Great organization, problem-solving and time management skills
• Able to thrive in fast-paced environments
• BIPOC and Bilingual English/Spanish, Arabic, or other language strongly encouraged to apply.

Some things you can look forward to:

• Welcoming, team environment, that inspires you to thrive and be your BestSelf!
• Generous paid time off
• Various student loan forgiveness programs
• Multiple and diverse health insurance options
• Many other unique lifestyle & personal insurance options
• Professional license/certification renewal reimbursement
• Defensive driving course reimbursement (if required for position)
• Career growth and advancement opportunities
• We look forward to telling you more!

BestSelf Behavioral Health considers all applicants for all positions without regard to race, religion, creed, gender, national origin, age, disability , marital or veteran status, sexual orientation, or any other legally-protected status. Please note, applicants must be legally authorized to work in the United States. The agency is unable to provide visa sponsorship or work authorization for this position.