Correspondence Technician, Full Time, Hybrid

sluhn; Hanover Township (Luzerne County); On-site; USD 37,000 - 52,000; Full time

Job summary

St. Luke's University Health Network seeks a Correspondence Technician to manage all release of information requests for the Medical Records Department, coordinating with Finance and other departments across Allentown and Bethlehem campuses.

You will maintain the release of information system, ensure HIPAA compliance, log requests, liaise with risk management on attorney requests and court orders, and support telephone inquiries from patient care units.

Qualifications

• Experience with release of information and confidentiality.
• Ability to coordinate multiple departments and priorities.
• Strong attention to detail and data entry accuracy.

Responsibilities

• Coordinate the entire release of information process among inpatient and outpatient records.
• Serve as liaison between Medical Records and risk management for attorney requests; subpoenas; litigation.
• Coordinate with outside service providers for billable requests and log all activity.
• Maintain and update the computerized release of information tracking system.
• Ensure HIPAA compliance in all release of information procedures.
• Handle sensitive information related to HIV/AIDS, psychiatric, and substance use records.
• Verify the validity of authorizations and return invalid ones.
• Respond to telephone requests from patient care units and other departments.

Skills

HIPAA compliance

Records management

Communication

Education

AHIMA RHIT program

Two-year legal secretarial program

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Correspondence Technician shall processes all release of information requests sent to the Medical Records Department. Coordinates requests from Finance Department and all other departments within the hospital. Processes the release of Radiology film and reports for Allentown and Bethlehem campuses. Maintains computerized release of information system that logs all activities in the release of information area. Acts as hospital custodian of medical records for depositions, court proceedings and legal matters. Responsible for maintenance and control of fax machines and CD burners and ordering supplies for copy machine, fax machines and CD burners. Coordinates release of information procedures with the outside service utilized for all billable requests.

JOB DUTIES AND RESPONSIBILITIES:

• Responsible for and coordinates the entire release of information process among the inpatient and outpatient records.
• Acts as liaison between the Medical Records Department and risk manager when dealing with attorney requests; court orders; subpoenas; litigation and/or other potential risk areas.
• Coordinates work with the outside service utilized for all billable requests. Logs requests upon receipt for processing.
• Responsible for maintaining and keeping current the computerized correspondence tracking system. Ensures that all requests are logged in the system.
• Responsible for adhering to HIPAA regulations regarding release of information.
• Responsible for adhering to the regulations for the release of information as it relates to HIV/AIDS; psychiatric patients; drug and alcohol patients.
• Responsible for ascertaining the validity of authorizations received in the department. Returns invalid authorizations.
• Responds to telephone requests from the patient care units, emergency department and other department customers.

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting for up to 7 hours per day, 3 hours at a time. May require occasional standing/walking for up to 1 hour per day, 30 minutes at a time. Frequently uses fingers for data entry. Frequent use of hands. Uses upper extremities to occasionally lift and/or carry up to 10 pounds. May require stooping, bending and/or reaching above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision, near vision, peripheral vision and visual monotony. May look at pc for long periods of time.

EDUCATION:

Graduate of an AHIMA approved Accredited Record Technician, RHIT program or a two year legal secretarial program preferred. Working experience in confidentiality/release of information areas preferred.

TRAINING AND EXPERIENCE:

Minimum of 1 year in the field preferred.

St. Luke's University Health Network is an Equal Opportunity Employer.