Corporate Travel Consultant

Acendas Travel; United States; Remote; USD 28.000 - 39.000; Vollzeit

Zusammenfassung

Acendas Travel is seeking a Corporate Travel Consultant for a regular full-time remote position in the US. The role involves delivering high-quality service to corporate clients, processing domestic and international travel, and maintaining compliance with company travel policies.

The candidate should have strong communication skills, be self-directed, and able to work independently or in a team while managing high volumes and complex itineraries.

Qualifikationen

• Minimum of four (4) years’ corporate travel experience.
• Knowledge of travel agency operations.
• Advanced knowledge of Sabre reservation system.
• Ability to work shifts to cover extended hours.
• Proven ability to handle multiple priorities simultaneously.

Aufgaben

• Respond to client requests and inquiries in a call center environment through multiple channels.
• Receive, initiate and process reservations for airline, rail, car, hotel and limo services.
• Handle a high volume of monthly transactions.
• Utilize GDS queues, scripts, and programmable keys to fulfill travel requests.
• Advocate for the client to ensure travel needs are met and satisfaction is exceeded.
• Email monitoring and response.
• Participate in special projects.

Kenntnisse

Oral communication

Written communication

Analytical thinking

Customer consultative selling

Multi-tasking

Tools

Sabre

GDS queues

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Corporate Travel Consultant

Regular Full-Time Remote, US

3 days ago Requisition ID: 1588

Salary Range: $20.00 To $28.00 Hourly

Job Summary

Provide quality customer service to Acendas Travel's corporate clients who travel domestically and/or internationally, while accurately managing all travel requests, following the appropriate process and procedures. This individual must be a self-directed and technology-driven team player.

Essential Duties and Responsibilities Include

• Respond to client requests and inquiries in a call center environment through multiple channels such as phone, email, text/SMS or online booking tool.
• Receive, initiate and process reservations received by booking and ticketing airline, rail, car, hotel and limo services in accordance with client requests.
• A high volume of monthly transactions is required.
• Utilize Global Distribution Systems (GDS) queues, scripts, and programmable keys to successfully fulfill travel requests.
• Act as the advocate for the client to ensure travel needs are met and customer satisfaction exceeds expectations while following travel policy.
• Email monitoring and response.
• Special Projects as assigned.
• Exceptional oral and written communication skills.
• Possess a passion for serving customers with proactive solutions.
• Effective strong consultative selling skills and the ability to listen to the customers’ needs; in turn, offering confident recommendations, resulting in high customer satisfaction with the service they receive.
• Ability to effectively prioritize and manage multiple tasks in high-pressure situations while developing a rapport with the customer.
• Excellent critical thinking, analytical, and problem-solving skills.
• Knowledge of corporate travel technology products.
• Ability to work independently and within a team, developing strategies and action plans and implementing goals and objectives.
• Ability to respond to change.
• Ability to embrace diversity.
• Professional manner and appearance.
• Effective organizational and time management skills.

Qualifications

• Minimum of four (4) years’ corporate travel experience is required.
• Knowledge of travel agency operations is required.
• Ability to work shifts to cover extended hours.
• Advanced knowledge of Sabre reservation system is required.
• Proven ability to handle multiple priorities simultaneously.

Job Summary

Provide quality customer service to Acendas Travel's corporate clients who travel domestically and/or internationally, while accurately managing all travel requests, following the appropriate process and procedures. This individual must be a self-directed and technology-driven team player.

Essential Duties and Responsibilities Include

• Respond to client requests and inquiries in a call center environment through multiple channels such as phone, email, text/SMS or online booking tool.
• Receive, initiate and process reservations received by booking and ticketing airline, rail, car, hotel and limo services in accordance with client requests.
• A high volume of monthly transactions is required.
• Utilize Global Distribution Systems (GDS) queues, scripts, and programmable keys to successfully fulfill travel requests.
• Act as the advocate for the client to ensure travel needs are met and customer satisfaction exceeds expectations while following travel policy.
• Email monitoring and response.
• Special Projects as assigned.

Transferable Skills

• Exceptional oral and written communication skills.
• Possess a passion for serving customers with proactive solutions.
• Effective strong consultative selling skills and the ability to listen to the customers’ needs; in turn, offering confident recommendations, resulting in high customer satisfaction with the service they receive.
• Ability to effectively prioritize and manage multiple tasks in high-pressure situations while developing a rapport with the customer.
• Excellent critical thinking, analytical, and problem-solving skills.
• Knowledge of corporate travel technology products.
• Ability to work independently and within a team, developing strategies and action plans and implementing goals and objectives.
• Ability to respond to change.
• Ability to embrace diversity.
• Professional manner and appearance.
• Effective organizational and time management skills.

Qualifications

• Minimum of four (4) years’ corporate travel experience is required.
• Knowledge of travel agency operations is required.
• Ability to work shifts to cover extended hours.
• Advanced knowledge of Sabre reservation system is required.
• Proven ability to handle multiple priorities simultaneously.

Corporate hours are between 7am-9pm CT Monday-Friday with Saturday and Sunday shifts. Open roles may include weekend hours.