Corporate Services Specialist - Food & Retail

WM; Dover (DE); On-site; USD 51,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Stock purchase plan

401(k) with company match

Paid vacation, holidays & personaldays

Job summary

WM is seeking a Specialist, Corporate Services to support WM's National Account program with consistent, high-quality customer experience across the assigned book of business. The role acts as a Customer Experience liaison, maintaining connectivity to the sales team and documenting interactions in Salesforce.

Responsibilities include assisting NAM/PM with new program initiatives, managing inbound customer communications, and producing client-specific reporting.

Qualifications

• Bachelor's degree or equivalent required in either relationship management, sales, marketing, business administration, or a related field.
• High school diploma or GED with at least 4 years of relevant work experience.
• At least 1 year of relevant work experience beyond the education requirement.

Responsibilities

• Assist NAM and PM in executing new program initiatives including renewals, growth, acquisitions, and service additions.
• Manage concurrent customer interactions from emails and tasks, with follow-up actions via email or calls; coordinate with PM for customer satisfaction.
• Document interactions in Salesforce; resolve issues by engaging appropriate WM departments; escalate when needed and support client forums and reporting.

Education

Bachelor's Degree (accredited) in relationship management, sales, marketing, business administration or in lieu of degree

High School Diploma or GED (accredited) and 4 years of relevant work experience

1 year of relevant work experience (in addition to education requirement)

Job description

WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

I. Job Summary

The primary objective of the Specialist, Corporate Services is to support the execution of WM's National Account program by providing consistent, high-quality customer experience support across the assigned book of business. The CSS functions in the Customer Experience team as the support point for the book of business, serving as a Customer Experience liaison and maintaining connectivity to the sales experience through constant communication and partnership with the sales team, including the NAM and PM. This role serves as a customer advocate and internal liaison, documenting interactions, coordinating follow-up, and supporting program initiatives that strengthen service delivery, customer satisfaction, and connectivity across the WM network.

II. Essential Duties and Responsibilities

• Sales Assist the NAM (National Account Manager) and Project Managers (PM) in the execution of new program initiatives including right sizing, renewals, growth, acquisitions, mergers, trips and void review and the addition of new services such as compact monitors, or any Attend all appropriate QBRs with PM and provide necessary data and feedback Attend all appropriate meetings with NAM and PM to maintain connectivity to sales organization Work any necessary projects for support as related to the Book of Business

• Customer Experience Manages and services concurrent customer interactions from inbound emails or tasks, and takes all appropriate follow-up actions through email or outbound calls to ensure consistent, high-quality support. Works cross functionally with PM to ensure satisfaction of the customer Acts as a local location client and vendor resource to elevate and address operational level activities including reporting, Escalations, set-up, and service request Request quotes (as needed): Services, Equipment and Damage Claims ` Work closely with PM, as a liaison between WMSBS and our field organization to support our customers Serves as the customer’s advocate by documenting interactions appropriately in Salesforce and resolving problems on the customer’s behalf by engaging the appropriate departments, people, and established WM procedures. Partners with internal support teams to resolve issues and elevate exceptions appropriately using defined escalation paths. Ensures we are meeting our service obligations by reducing and eliminating stop service, missed pick-ups and any proactive measure to ensure the accurate delivery of client bills Prepares and supports the collection of materials for client forums Executes client specific reporting Waste Volume such as Tonnage, Rebates, Contamination and assists with the completion of a quarterly scorecard and attend all appropriate QBRs Sets-up new client users and provides customer training on the E‑business portal Based on segment requirements, studies and becomes a local resource on WM’s integrated services offered: solid, special, hazardous, universal, medical, recycling (traditional and non‑traditional) beneficial reuse, Lamptracker, etc.) Monitors news associated with local facilities to proactively address customer needs.

III. Qualifications - Must live and work in the US.

A. Required Qualifications

• Bachelor's Degree (accredited) in relationship management, sales, marketing, business administration or in lieu of degree

• High School Diploma or GED (accredited) and 4 years of relevant work experience

• 1 year of relevant work experience (in addition to education requirement).

B. Preferred Qualifications

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

The expected base pay range for this position across the U.S. is $51,000-$63,800. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

Equal Opportunity Employer: Minority/Female/Disability/Veteran