Corporate Event Planner

OkWhen; Dunwoody (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Training & Development

Work From Home

Job summary

OkWhen, based in Dunwoody, GA, is seeking an Account Manager to oversee event planning and client relationships for their partners. The ideal candidate has over 3 years' experience in event management, exceptional communication skills, and a passion for live events. Responsibilities include guiding customer onboarding, managing pre-event logistics, providing on-site support during events, and assisting with sponsor management. This role requires flexibility for evening and weekend work. Benefits include health care, retirement plans, and flexible work options.

Responsibilities

• Guide customers through onboarding and support for event planning.
• Manage event logistics and pre-event coordination.
• Handle live streams and provide on-site assistance during events.
• Manage sponsor and vendor interactions for seamless participation.
• Track CEU credits and resolve issues post-event.
• Offer full-service event planning support when needed.
• Refine internal workflows for improved efficiency and customer experience.

Skills

Exceptional communicator

Highly organized

Strong problem-solver

Thrives under pressure

Passion for events

Comfortable with evening/weekend availability

Education

3+ years of experience in event planning or a related field

Tools

Canva

Zendesk

CVENT

Job description

As an Account Manager, you will be the primary relationship owner for our partner organizations — guiding them from initial onboarding through live event execution. You'll combine platform expertise, proactive communication, and hands‑on event coordination to ensure every conference runs smoothly for organizers, attendees, and sponsors alike.

Key Responsibilities

Customer onboarding & platform support

Lead platform onboarding sessions for new customers, walking them through how to plan and manage conferences or events on BehaviorLive/OkWhen. Provide continuous support — including troubleshooting and best practices — throughout the entire planning cycle.

Pre-event coordination

Own pre‑conference logistics end‑to‑end: badge creation, schedule reviews, event app updates, and attendee communications. Collaborate closely with AV teams, internal staff, and event organizers to ensure every setup detail is dialed in before the doors open.

Live event support

Manage live streams in real time — handling start/stop, troubleshooting, support chat, and ticket resolution. Provide on‑site assistance with registration and any platform‑related needs as they arise throughout the event.

Sponsor & vendor management

Build and manage sponsor stores within the platform, ensuring seamless sponsor participation and engagement before and during each event.

Continuing education & post‑event follow‑through

Support organizations in tracking and verifying CEU credits. Follow up post‑event to resolve any outstanding tickets or issues and ensure a smooth close to every engagement.

Full‑service event planning

For clients who need it, offer comprehensive event planning support — including venue selection, food & beverage, speaker logistics, travel coordination, and marketing assistance.

Process improvement

Continuously refine internal workflows and documentation for event support to improve both team efficiency and the customer experience.

Requirements

• Exceptional communicator
• Highly organized
• Strong problem‑solver
• Thrives under pressure
• Passion for events
• Comfortable with evening/weekend availability
• 3+ years of experience in event planning or a related field

Experience In Canva, Zendesk, and CVENT Preferred

This role is a great fit for someone who loves the energy of live events, takes pride in building strong client relationships, and genuinely enjoys solving problems on the fly. If that sounds like you, we’d love to hear from you.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home